Product Support Engineer

Holt Engineering; Poole; On-site; GBP 45,000 - 65,000; Full time

Job summary

Holt Engineering, Poole, is seeking a Product Support Engineer to link Design Engineering and Manufacturing, resolve production issues, and drive improvements across mechanical/electro‑mechanical products. You will support production, analyse faults, and help implement changes for better manufacturability and reliability.

Join a defence‑sector focused manufacturing environment with opportunities to influence processes, tooling, and product lifecycle support.

Qualifications

• Degree or equivalent in Mechanical/Manufacturing Engineering.
• Minimum five years in manufacturing/production engineering or similar.
• Experience with mechanical/electro‑mechanical product support.
• Knowledge of machining, fabrication, assembly or precision processes.
• Experience managing engineering changes within manufacturing.
• CAD experience with SolidWorks or CREO.
• Strong fault‑finding and root‑cause investigation abilities.
• Excellent communication with production and engineering teams.
• Eligibility to obtain SC Clearance.

Responsibilities

• Provide hands‑on engineering support to manufacturing and assembly teams.
• Investigate production and product issues using structured root cause analysis.
• Raise and implement Engineering Change Requests to improve manufacturability and reliability.
• Support Engineering Helpdesk and resolve day‑to‑day production queries.
• Identify opportunities to reduce manufacturing costs and improve quality.
• Collaborate with Mechanical Design, Production, Quality and Supply Chain teams on improvements.
• Review assemblies and processes to identify continuous improvement opportunities.
• Produce and maintain manufacturing documentation and technical instructions.
• Participate in engineering reviews and support new product introduction into manufacturing.

Skills

Manufacturing Engineering

Root Cause Analysis

Engineering Change Management

Cross-functional Collaboration

Problem Solving

Education

Degree/HNC/HND in Mechanical Engineering

Tools

SolidWorks

CREO

Job description

Role Overview

Product Support Engineer at a well-established engineering and manufacturing business supplying robust, high‑quality mechanical and electro‑mechanical equipment to the defence sector. This manufacturing‑focused engineering role emphasizes solving production challenges, improving manufacturing processes, and supporting products throughout their operational lifecycle.

As a key member of the Production Engineering team, you will act as the technical link between Design Engineering and Manufacturing, supporting production, investigating engineering issues, implementing product improvements, and ensuring products remain efficient to manufacture while meeting demanding quality standards.

Responsibilities

• Provide hands‑on engineering support to manufacturing and assembly teams.
• Investigate production and product issues using structured root cause analysis.
• Raise and implement Engineering Change Requests (ECRs) to improve manufacturability and product reliability.
• Support Engineering Helpdesk requests and resolve day‑to‑day production engineering queries.
• Identify opportunities to reduce manufacturing costs, eliminate recurring issues and improve product quality.
• Work closely with Mechanical Design, Production, Quality and Supply Chain teams to introduce engineering improvements.
• Review mechanical assemblies and manufacturing processes to identify continuous improvement opportunities.
• Produce and maintain manufacturing documentation, engineering instructions and technical support information.
• Participate in engineering reviews and support new product introduction into manufacturing.
• Drive standardisation and best practice across manufacturing processes.

Qualifications

• Degree, HNC or HND in Mechanical Engineering, Manufacturing Engineering or a related discipline.
• At least five years of experience within manufacturing engineering, production engineering or mechanical product support.
• Experience supporting the manufacture of mechanical or electro‑mechanical products.
• Good understanding of machining, fabrication, mechanical assembly or precision manufacturing processes.
• Experience managing engineering changes and supporting products within a manufacturing environment.
• Knowledge of CAD software such as SolidWorks or CREO.
• Strong fault‑finding, analytical and root cause investigation skills.
• Excellent communication skills with the ability to work closely alongside production and engineering teams.
• Eligibility to obtain SC Clearance.

What You'll Gain

You will join a collaborative Production Engineering team, play an important role in improving mechanical products, support manufacturing operations and drive continuous improvement across the business. This role offers tangible engineering improvements that directly impact quality, reliability and manufacturing performance.