Product Support Engineer

Wabtec Corporation; England; On-site; GBP 36,000 - 48,000; Full time

Job summary

Wabtec Corporation in England is seeking a Field Service Engineer to support customers and products across UK sites and customer locations. The role focuses on delivering safe, efficient services and ensuring customer expectations are met throughout the life cycle.

You will respond to call-outs, diagnose and repair systems, replace faulty parts on-site, conduct testing, and produce clear technical reports while maintaining strong customer focus and independent workload management.

Qualifications

• ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
• Strong fault-finding abilities.
• Hands-on experience in engines, diagnostics, and related technical areas.
• Competent with MS Excel and laptop/tablet devices.
• Ability to compile clear and accurate technical reports.
• Excellent organisational and interpersonal skills.

Responsibilities

• Respond to call-out requests and liaise with customers to access trains.
• Diagnose and repair PIS, brakes, sanding, pantograph, shoegear.
• Determine solutions to return trains to service.
• Replace faulty parts on-site when possible.
• Conduct thorough testing before handing the train back to the customer.
• Maintain a customer-centric approach in all interactions.

Skills

Fault-finding

Interpersonal skills

Organisational skills

IT skills

Education

ONC or NVQ Level 3 in Mechanical and/or Electrical Engineering

Tools

MS Excel

Job description

Job Description

Who will you be working with?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation.

Role: Field Service Engineer

Location: England

Contract Type: Permanent, Full-Time

How will you make a difference?

The key aim of the role is to conduct the required support for our customers and products at both Wabtec UK sites & customer locations. The Field Service Engineer is a key role to ensure that Wabtec UK products and services are meeting our customers’ expectations throughout their life cycle and our services are delivered in a safe, efficient, and consistent manner.

What will your typical day look like?

• Respond to call-out requests and liaise directly with customers to access trains.
• Diagnose and repair PIS, brakes, sanding, pantograph, shoegear etc.
• Determine the most effective solution to return trains to service.
• Replace faulty parts on-site or escape if replacement isn’t possible.
• Conduct thorough testing before handing the train back to the customer.
• Maintain a strong customer-centric approach in all interactions.

What do we want to know about you?

• ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
• Strong technical aptitude with proven fault-finding abilities.
• Significant hands‑on experience in relevant technical areas (e.g., engines, diagnostics).
• Competent IT skills, particularly with MS Excel and laptop/tablet devices.
• Capable of compiling clear and accurate technical reports.
• Strong organisational skills with the ability to manage workload independently.
• Excellent interpersonal skills.

If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.

Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.