Product Support Engineer

Wabtec Corporation; City of Westminster; On-site; GBP 35,000 - 48,000; Full time

Job summary

Wabtec Corporation in the United Kingdom seeks a Field Service Engineer to support customers and products at UK sites and customer locations.

You will diagnose and repair systems on trains, determine solutions to return trains to service, and perform on-site parts replacement with thorough testing before handover. Strong IT and reporting skills are essential.

Qualifications

• OnC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
• Strong fault-finding abilities and hands-on experience in technical areas.
• Good IT skills and ability to compile technical reports.

Responsibilities

• Respond to call-out requests and liaise directly with customers to access trains.
• Diagnose and repair PIS, brakes, sanding, pantograph, shoegear.
• Determine the most effective solution to return trains to service.
• Replace faulty parts on-site or advise alternatives when replacement isn't possible.
• Conduct thorough testing before handing the train back to the customer.
• Maintain a strong customer-centric approach in all interactions.

Skills

Fault-finding

Interpersonal skills

Organisational skills

Reporting

Excel literacy

Education

ONC/NVQ Level 3 in Mechanical and/or Electrical Engineering

Tools

MS Excel

Job description

The key aim of the role is to conduct the required support for our customers and products at both Wabtec UK sites & customer locations. The Field Service Engineer is a key role to ensure that Wabtec UK products and services are meeting our customers' expectations throughout their life cycle and our services are delivered in a safe, efficient, and consistent manner. What will your typical day look like?

• Respond to call-out requests and liaise directly with customers to access trains.
• Diagnose and repair PIS, brakes, sanding, pantograph, shoegear etc.
• Determine the most effective solution to return trains to service.
• Replace faulty parts on-site or escape if replacement isn't possible.
• Conduct thorough testing before handing the train back to the customer.
• Maintain a strong customer-centric approach in all interactions. ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
• Strong technical aptitude with proven fault-finding abilities.
• Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics).
• Competent IT skills, particularly with MS Excel and laptop/tablet devices.
• Capable of compiling clear and accurate technical reports.
• Strong organisational skills with the ability to manage workload independently.
• Excellent interpersonal skills. Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation., At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress. We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.