Product Support Coordinator

Cambridge University Press & Assessment; Cambridge; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave

Private medical insurance

Discretionary annual bonus

Group personal pension

Life assurance

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking a proactive Product Support Coordinator to join the IELTS product team in Cambridge. You will help teams collaborate, streamline governance, and keep priorities moving forward by coordinating information, meetings, and dependencies.

You will work with product managers, delivery and technology teams, and external suppliers, supporting defect tracking, testing, user feedback, and supplier engagement while fostering strong relationships and

Qualifications

• Experience supporting teams within a project, product delivery or operational environment.
• Strong organisational, planning and administrative skills, with the ability to manage competing priorities.
• Excellent communication and relationship‑building skills.
• A proactive approach to problem‑solving and improving ways of working.
• Strong attention to detail and a commitment to delivering high‑quality, accurate work.
• Experience using collaboration and delivery tools such as Jira, Confluence, Miro or similar platforms.

Responsibilities

• Coordinating information to support governance activities, stakeholder engagement, product reporting, roadmaps, OKRs and continuous improvement initiatives.
• Organising and supporting workshops, hybrid meetings, events and team activities.
• Providing support across collaboration and product tools, including Jira, Confluence, Miro and Planner.
• Assisting with product delivery activities, including defect tracking, testing, reporting, user feedback capture and supplier engagement.
• Supporting recruitment, onboarding and training activities across the team.

Skills

Project support

Organisational skills

Communication skills

Problem solving

Attention to detail

Jira/Confluence/Miro

Tools

Jira

Confluence

Miro

Planner

Job description

Are you an organised and proactive coordinator who enjoys bringing people, processes and priorities together? Join our IELTS product team and play a key role in supporting product initiatives that help people around the world access education, employment and migration opportunities. As a Product Support Coordinator, you will be at the heart of our product function, helping teams collaborate effectively, improving ways of working and ensuring key priorities continue to move forward. Working closely with Product Managers, delivery and technology teams, and external suppliers, you'll provide the coordination and operational support that enables successful product outcomes.

Some of your responsibilities will include:

• Coordinating information to support governance activities, stakeholder engagement, product reporting, roadmaps, OKRs and continuous improvement initiatives.
• Organising and supporting workshops, hybrid meetings, events and team activities.
• Providing support across collaboration and product tools, including Jira, Confluence, Miro and Planner.
• Assisting with product delivery activities, including defect tracking, testing, reporting, user feedback capture and supplier engagement.
• Supporting recruitment, onboarding and training activities across the team.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

Are you highly organised, proactive and passionate about bringing people and ideas together? Join our IELTS product team and play a key role in supporting innovative product initiatives that help millions of people around the world unlock opportunities through English language assessment. You will be a highly organised and proactive individual who enjoys bringing structure to busy environments and building strong relationships with a wide range of people. You're confident juggling multiple priorities, have a keen eye for detail, and take pride in helping teams work efficiently and achieve their goals. We're looking for someone who can demonstrate:

• Experience supporting teams within a project, product delivery or operational environment.
• Strong organisational, planning and administrative skills, with the ability to manage competing priorities.
• Excellent communication and relationship‑building skills.
• A proactive approach to problem‑solving and improving ways of working.
• Strong attention to detail and a commitment to delivering high‑quality, accurate work.
• Experience using collaboration and delivery tools such as Jira, Confluence, Miro or similar platforms.
• The ability to work independently while collaborating effectively with colleagues, stakeholders and external partners.

Desirable criteria:

• Knowledge of Assessment delivery process
• Experience working alongside technology or product teams
• Familiarity with Agile product delivery environments

We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

• A one stage interview process, these will be carried out virtually via MS Teams.

If you require any reasonable adjustments during the recruitment process due to a disability or a long‑term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package, featuring family‑friendly and planet‑friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes