Product Support Analyst – Growth & Learning Focus

Red Top Resources Ltd; Newbury; On-site; GBP 26,000 - 36,000; Full time

Job summary

Red Top Resources Ltd in Newbury is seeking a Software Product Support Analyst for a full-time, office-based role. The main purpose is to investigate and provide resolutions for user, technical and administrative issues across software products.

This role is customer-facing, with emphasis on quality and thoroughness. Candidate should have A-level or equivalent, some second-line software support experience, and familiarity with SQL, Java-based software, Google Workspace, or data/IT security would

Qualifications

• Educated to A level or equivalent with strong verbal and written communication.
• Experience in second-line software support is advantageous.
• Proficiency with SQL, Java-based software, automated testing, Google Workspace, or data/IT security is beneficial.
• Organised and thoughtful individual who is able to think logically and precisely.

Responsibilities

• Investigate and provide resolutions for user, technical and administrative issues.
• Support is second-line and customer-facing with emphasis on quality and thoroughness.

Skills

Second-line support

Customer-facing

SQL

Java

Google Workspace

Analytical thinking

Attention to detail

Education

A level or equivalent

Job description

Red Top Resources Ltd in Newbury is seeking a Software Product Support Analyst for a full-time, office-based role. The main purpose is to investigate and provide resolutions for user, technical and administrative issues across software products.

This role is customer-facing, with emphasis on quality and thoroughness. Candidate should have A-level or equivalent, some second-line software support experience, and familiarity with SQL, Java-based software, Google Workspace, or data/IT security would