Product Support Advisor

CPOMS Systems; Skipton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Safeguarding is seeking a Product Support Advisor. This role involves delivering exceptional customer service and resolving inquiries for their extensive customer base. The position requires strong communication skills and a passion for helping others. Full-time hours with potential for hybrid working after initial training.

Benefits

34 days paid holiday annually

Employee referral scheme

Smart casual dress code

On-site parking

Company pension scheme

Qualifications

• Desire to provide outstanding customer service.
• Confidence in speaking over the phone.
• Ability to work effectively in a team.

Responsibilities

• Answering first-line support inquiries via telephone, email, and CRM.
• Providing outstanding customer service to all clients.
• Identifying risks and understanding regulatory requirements.

Skills

Customer Service

Communication

Problem Solving

Listening

Organizational Skills

Time Management

Education

Grade C or above in Maths

Grade C or above in English

Tools

Salesforce

Microsoft Office 365

Job description

1 month ago Be among the first 25 applicants

This is not a live role. If you apply and you have the relevant skills and experience, we will keep your CV on file and contact you when a vacancy arises.

Are you interested in becoming a Product Support Advisor? If you’re seeking a new challenge and you would like to make a difference in the world of Safeguarding, this role could be the perfect fit for you.

We are looking for individuals who are passionate about delivering exceptional customer service, enjoy problem-solving, are great listeners, and have strong communication skills. The right candidate will join our Product Support Team as the first point of contact for inbound inquiries from our external customers, resolving queries, escalating where necessary, and helping us deliver the best service to our 19,000+ customer base.

Full-Time Hours: 09:00 - 17:30 Monday to Thursday, and 09:00 - 17:00 on Friday. This role is office-based for the first 6 months with the option of hybrid working thereafter.

Responsibilities

1. Answering first-line support inquiries via telephone, email, and our CRM system (Salesforce).
2. Providing outstanding customer service to all clients.
3. Contributing fairly to departmental goals.
4. Attending training, listening to guidance & communication, and utilizing resources to understand responsibilities related to the processing and protection of Personal Information while complying with the CPOMS Privacy Policy.
5. Identifying risks and understanding regulatory requirements related to Personal Information, and implementing measures to mitigate and manage these risks.

Required Experience & Skills

• Desire to provide outstanding customer service.
• Confidence in speaking over the phone.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a team.
• Great listening skills.
• Fast learner.
• Strong organizational and time management skills.
• Problem-solving abilities.
• Empathy for people from diverse backgrounds, including customers, second-line teams, management, and development teams.
• Grade C or above in Maths and English.

Desirable Skills

• Experience with Microsoft Office 365 applications.
• Experience with support helpdesk software such as Salesforce.

All roles are subject to a satisfactory DBS check.

What’s in it for you?

• The opportunity to work with a dedicated, passionate team.
• Great job satisfaction from making a difference in Safeguarding.
• A dedicated well-being team offering treats, social events, and more.
• Townhall meetings hosted by our parent company.
• Development reviews at 1, 3, and 6 months.
• Full-time staff are entitled to 34 days paid holiday annually, including 8 Bank and Public Holidays.
• Employee referral scheme after successful probation.
• Smart casual dress code.
• On-site parking.
• Company pension scheme.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Technical and Vocational Training and Education