Product Specialist

AtkinsRéalis; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

AtkinsRéalis is looking for a third line support engineer to provide technical assistance for engineering applications. You'll join a global team responsible for ensuring application availability, deploying new solutions, and collaborating across various engineering disciplines. The role promises a hybrid working environment and opportunities for professional development.

Benefits

Flexible work environment

Career progression opportunities

Training and professional development

Supportive and inclusive workplace culture

Qualifications

• Experience in Third Line Application Support is essential.
• Familiarity with engineering tools like CAD/BIM is required.
• Experience with Windows Server environments and PowerShell scripting is preferred.

Responsibilities

• Provide third line support to various Engineering applications.
• Deploy and configure Engineering focused applications.
• Troubleshoot issues and provide documented solutions.

Skills

Technical consultancy

Application support

PowerShell Scripting

Problem-solving

Tools

BIM Toolsets

CAD/Modelling Tools

Hexagon Suite Products

Autodesk Vault

Bentley ProjectWise

Job description

We’re AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.

News and information are available at www.atkinsrealis.com or follow us on LinkedIn.

Our teams take great pride in delivering some of the world’s most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.

When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer’.

Background:

This role is responsible for the support, on-going success and continuous improvement of Engineering Design Systems or services in the Digital Engineering space. Working within a small global team that provides third line support of Engineering Solutions ensuring their availability, deploying new solutions, providing expert (third line) user and Business support.

The team supports a diverse range of solutions that includes, but is not limited to, BIM Toolsets (CAD/Modelling, Hexagon, Bentley, Autodesk) Geospatial systems (ESRI ArcGIS), CDE (Bentley ProjectWise), PLM (Autodesk Vault)

Job Responsibilities:

• Work within globally distributed team providing third line support to various Engineering applications, requiring liaison with varied Internal Engineering Disciplines, Internal allied IT Services, End Users, Systems vendors.
• Use a deep product knowledge at third and fourth line, with a “fix it once” mind set, passing documented solutions and scripts to first- and second-line support functions.
• Provide Technical consultancy where required in the development and implementation of additional or new systems.
• Installation, configuration and Deployment of Engineering focused applications on Microsoft Windows based Server environments.
• Performs such other duties as the Supervisor may from time to time deem necessary.

Experience:

• Experience of Third Line Application Support in a Service Desk orientated environment.
• Experience of working with software suppliers and vendors. Experience in working as part of a Project Team to provide Technical Expertise in various scenarios, Platform Upgrades, New Applications etc.
• Experience of PowerShell Scripting regarding support functions, provisioning and deployment on Windows Servers preferred.

Individual Qualities:

• Well-rounded individual who will contribute to a highly effective team delivering application/service support to our customers.
• Knowledge and exposure to various Engineering Tools and application Support e.g.: CAD/Modelling Tools, BIM Tools, Bentley, Autodesk and Hexagon suite Products, Autodesk Vault, Bentley ProjectWise, Hexagon SmartPlant etc.
• Knowledge of Microsoft Windows Server systems for Admin and Support. Deployment, installation, and configuration of Engineering focused applications will be required on these platforms.

What We Can Offer You:

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Why work for AtkinsRéalis?

We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees ‘Total Reward’.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)