Product Solutions Deputy Manager

MAG (Airports Group); Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

MAG (Airports Group) is seeking a team leader to support the Product Solutions Manager at Manchester Airport. The role involves overseeing project delivery and ensuring effective wayfinding for customers, requiring strong leadership and communication skills. Join a diverse and inclusive environment with excellent benefits and growth opportunities.

Benefits

Flexible company pension plan

Free parking

Subsidised public transport

Company discounts

2 volunteering days per year

Free VirtualGP service

Care Concierge service

Qualifications

• Experience in a similar team leadership position.
• Ability to manage and prioritize workloads effectively.
• Keen eye for details and willingness to learn.

Responsibilities

• Support and act as a deputy to the Product Solutions Manager.
• Translate customer information requests into actionable project plans.
• Manage physical customer information and signage within the airport.

Skills

Leadership skills

Communication

Client relationship management

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

In this role, you will support and act as a deputy to the Product Solutions Manager across all areas of team leadership, production, contractor and workplace management, and project delivery. You will be responsible for translating wayfinding and customer information requests into robust, actionable project plans that are customer-focused and aligned with relevant guidelines. Additionally, you will serve as the guardian of all physical customer information, signage, and wayfinding within the airport footprint, with particular accountability for navigation from entrance to exit, as well as all transitional areas.

What will make me successful in this role?

We are looking for someone with experience in a similar team leadership position, with the ability to manage and prioritise workloads whilst empowering and enabling teams to deliver their best. You’ll need a keen eye for details, strong communication skills and the ability to manage external client and supplier relationships. Whilst experience in Design isn’t essential to apply for the role, if you don’t have experience you will need a willingness and ability to learn.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing [e-mail]

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity