Product Setup Lead

ID Mobile Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Life Assurance

Fantastic colleague discounts on Tech

Hybrid working

Job summary

iD Mobile Limited, part of Currys PLC, seeks a Product Setup Lead to own end-to-end configuration and launch of mobile tariffs, add-ons, bundles and promotions across our technology stack. You will collaborate with Marketing, Technology, Billing, CRM and Operations to ensure accurate, tested and compliant propositions reach market.

The role bridges commercial owners and delivery teams, translating requirements into actionable configuration while maintaining governance and regulatory compliance

Qualifications

• 5+ years' experience within a UK MNO, MVNO or telecoms environment.
• Experience delivering mobile tariffs, packages, bundles and promotional offers.
• Strong understanding of mobile product lifecycle management.
• Billing and charging processes.
• CRM and provisioning systems.
• Proven cross-functional delivery leadership.
• Experience managing multiple concurrent product launches.
• Strong stakeholder management and coordination skills.
• Experience with MATRIXX and Amdocs.
• Experience with MVNO operating models.
• Knowledge of prepaid, postpaid and hybrid mobile propositions.

Responsibilities

• Lead the configuration and implementation of SIM-only plans, device propositions, data add-ons, roaming products.
• Coordinate end-to-end delivery from approval through to launch.
• Develop and manage implementation plans, milestones and readiness activities.
• Identify and manage delivery risks, dependencies and issues.
• Ensure all impacted business areas are prepared for successful launches.
• Facilitate workshops and requirement gathering sessions across business stakeholders.
• Translate commercial requirements into system configuration requirements and manage product setup within CRM solutions and order platforms.
• Maintain product catalogue governance and setup standards, templates and operating procedures.

Skills

Stakeholder management

Cross-functional leadership

Tariffs & offers

CRM systems

Billing processes

MVNO knowledge

MATRIXX

Amdocs

Mobile propositions

Product lifecycle

Job description

Product Setup Lead (MVNO - Service Delivery)

Currys London Campus at Waterloo

Permanent

Full Time

Grade 4

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.6 million subscribers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.

iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.

The Product Setup Lead is responsible for the technical end-to-end setup, configuration, implementation, and launch of mobile tariffs, add-ons, bundles, roaming propositions, and promotional offers across iD Mobile’s technology estate.

Working across Marketing, Technology, Billing, CRM, Digital and Operations teams, the role ensures new propositions are correctly configured, tested, governed and launched to market, delivering a seamless customer and operational experience.

The role acts as the bridge between commercial proposition owners and delivery teams, translating product requirements into executable configuration and implementation activities while ensuring compliance with regulatory, billing and operational standards.

Key Responsibilities:

Product & Tariff Setup

Lead the configuration and implementation of:

• SIM-only plans
• Device propositions
• Data bolt-ons and add-ons
• Roaming products
• International calling bundles
• Family and multi-line propositions
• Promotional and retention offers
• Ensure accurate setup of products across billing, CRM, ordering and digital platforms
• Maintain product catalogue integrity and governance
• Manage product lifecycle activities including launches, amendments and retirement of propositions

Delivery & Launch Management

• Coordinate end-to-end delivery of new mobile propositions from approval through to launch
• Develop and manage implementation plans, milestones and launch readiness activities
• Identify and manage delivery risks, dependencies and issues
• Ensure all impacted business areas are prepared for successful launches

Cross-Functional Stakeholder Management

Work closely with:

• Digital Channels
• CRM Teams
• Customer Operations
• Regulatory & Compliance
• Act as the central point of coordination for all proposition setup activities
• Facilitate workshops and requirement-gathering sessions across business stakeholders

Product Configuration & Systems Management

Translate commercial requirements into system configuration requirements and manager product setup within:

• CRM solutions
• Order management platforms
• Support User Acceptance Testing (UAT) and operational readiness testing

Governance & Control

• Ensure adherence to product governance frameworks and change controls
• Maintain complete audit trails and documentation for all proposition changes and ensure compliance with:
• Ofcom regulations
• Consumer Duty requirements
• Pricing governance policies
• Internal control frameworks
• Support approval boards and change advisory boards where required
• Identify opportunities to streamline proposition setup processes
• Drive automation and efficiency improvements across product delivery activities
• Reduce time-to-market for new propositions
• Develop and maintain setup standards, templates and operating procedures

Required Skills & Experience:

• 5+ years' experience within a UK MNO, MVNO or telecommunications environment
• Experience delivering mobile tariffs, packages, bundles and promotional offers
• Strong understanding of mobile product lifecycle management
• Billing and charging processes
• CRM and provisioning systems
• Demonstrable experience leading cross-functional delivery activities
• Experience managing multiple concurrent product launches
• Strong stakeholder management and coordination skills
• Experience with telecom platforms such as MATRIXX, Amdocs
• Experience working with MVNO operating models
• Knowledge of prepaid, postpaid and hybrid mobile propositions

Benefits

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
• Private Medical Insurance
• Life Assurance
• Fantastic colleague discounts on Tech with Currys and iD Mobile
• Hybrid working (with an expectation to meet in person 2-4 times per month)

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process so if you need any additional assistance with your application please [e-mail] and we’ll do our best to help.