Product Returns Team Lead

Thornton Tomasetti; Minster Lovell; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Defined contribution pension

Share ownership scheme

Private healthcare

Life assurance

Flexible benefits scheme

Onsite activities

Job summary

Abbott in Witney is seeking a Team Lead for the Product Returns Investigation Team. You will provide day-to-day leadership to Complaint Investigators, ensuring investigations are thorough, timely and compliant within a regulated quality framework.

The role emphasizes coaching, data-driven improvements and collaboration with stakeholders to drive product quality and regulatory readiness.

Qualifications

• Experience in a regulated environment with QMS, GMP/GLP knowledge.
• Previous leadership experience or ability to influence others.
• Strong communication and stakeholder engagement skills.
• Experience with problem solving and continuous improvement.
• Excellent organisational skills and ability to balance priorities.
• Proactive, customer-focused approach to developing people and processes.

Responsibilities

• Lead, coach and develop a team of Complaint Investigators.
• Coordinate complaint investigations to meet timescales and quality standards.
• Allocate workloads and provide direction for objectives.
• Monitor performance metrics and drive improvements.
• Provide technical guidance for problem solving and root cause analysis.
• Ensure compliance with quality standards and regulatory requirements.

Skills

Leadership

Regulated environment

Communication

Problem solving

Organisational skills

Customer focus

Job description

JOB DESCRIPTION: Abbott's Diabetes Care business designs, develops and manufactures leading-edge glucose monitoring systems and test strips for use in both home and hospital settings.

Our product portfolio includes FreeStyle Libre, a system that is revolutionising how people with diabetes around the world monitor their glucose levels.

We are passionate about doing work that improves the quality of people's lives.

Our Product Returns Investigation teams play a critical role in supporting this mission, ensuring product feedback and customer complaints are investigated thoroughly, compliantly and efficiently while maintaining the highest standards of quality and customer experience.

The team provides valuable insights that help drive product improvements, support regulatory compliance, and ensure we continue to meet the needs of millions of customers worldwide.

We currently have an exciting opportunity for a Team Lead to join our Product Returns Investigation Team based in Witney, Oxfordshire.

This position operates on a Monday to Friday pattern, working 8am to 4pm, providing day to day leadership and support to our Product Returns Technicians.

As a Team Lead, you will:

• Lead, coach and develop a team of Complaint Investigators, fostering a culture of accountability, engagement and continuous improvement.
• Manage and coordinate complaint investigations, ensuring they are completed accurately, consistently and within agreed timescales.
• Support day-to-day team operations, allocating workloads and providing direction to deliver business and departmental objectives.
• Monitor performance metrics and use data-driven insights to improve efficiency and quality.
• Provide technical and operational guidance, supporting problem solving, root cause analysis and team development.
• Ensure compliance with internal quality standards and regulatory requirements while collaborating with stakeholders to drive continuous improvement and readiness for new products.

What will you bring?

• Experience working within a regulated environment and Quality Management System (QMS), with knowledge of GMP, GLP or other highly regulated industries.
• Previous leadership experience, or the demonstrated ability to lead and influence others within a team environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Experience of problem solving and driving continuous improvement activities.
• Strong organisational skills and the ability to balance multiple priorities in a fast-paced environment.
• A proactive, customer-focused approach and a passion for developing both people and processes.

As you'd expect from an innovative global healthcare company, we offer an excellent starting salary and a competitive range of benefits including a defined contribution pension scheme, share ownership scheme, private healthcare, life assurance, and a flexible benefits scheme. Here at Witney, we also like to help our employees live life to the fullest, and therefore we offer a range of optional initiatives for you to get involved in, including onsite allotments, bee keeping, yoga and more!

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Quality Assurance

DIVISION: CHMN Office of the Chairman

LOCATION: United Kingdom > Witney : Range Road

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 5 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more.

With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life.

Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.