Product Recovery Operations Specialist

Ikea; Warrington; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Rosetta Stone access

Additional paid leave

Job summary

IKEA Warrington is looking for a Product Recovery Operations Specialist to join our recovery team. You will help give products a second life through repackaging, repairs, spare parts management, and resale both online and in-store.

You will optimise recovery processes, drive quality and safety awareness, and train co-workers while supporting daily operations and team collaboration. The role is based at IKEA Warrington with a starting salary of £28,452.35 per annum.

Qualifications

• Experience in recovery operations or logistics is advantageous.
• Customer-first mindset and ability to train others.

Responsibilities

• Repackage, repair, manage spare parts, assemble and resell products (online & offline).
• Optimise recovery processes, tools and ways of working to improve quality perception of IKEA products.
• Train co-workers in recovery processes and supervise daily operations when required.
• Collaborate across functions to promote Product Quality & Safety and Recovery awareness.

Skills

Problem solving

Customer focus

Proactive

Attention to detail

Job description

IKEA Warrington are looking to welcome a Product Recovery Operations Specialist to join our amazing recovery team. Are you passionate about sustainability, problem-solving, and creating great customer experiences? As a Product Recovery Operations Specialist, you'll play a key role in giving IKEA products a second chance through repackaging, repairs, spare parts management, and resale. Working across the store, you'll help optimise recovery processes, drive quality and safety awareness, and support co-workers through training and operational guidance. If you're organised, proactive, customer-focused, and thrive in a fast-paced environment where no two days are the same, this is an exciting opportunity to make a real impact for our customers, our business, and the planet.,

• Take necessary action on products to give them a second chance through product repackaging, spare part management, product assembly and sales. (online & offline).
• Optimise the product recovery processes, tools, and ways of working in the department to improve customers' quality perception of IKEA products . Follow up on performance and use proven solutions and good examples to identify operational improvement opportunities.
• Responsible for implementing & training unit co-workers in processes, tools and ways of working related to recovery operations.
• Work collaboratively across all functions in the unit to create Product Quality & Safety and Recovery awareness, and to ensure that common working routines and processes related are followed.
• Support the Product Quality & Recovery Manager by indirectly leading the team together with the other specialists, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required. A practical approach to waste management and sustainability, love multi-tasking, and an enthusiasm for giving things a new life.
• Have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are motivated to problem solve and use your own initiative daily. You are excited about being part of the team but also can work without direct supervision.
• Ability to prioritise and organise your own work to make efficient use of the time available with high attention to detail. as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310 Starting salary of £28,452.35 per annum, based on competence and experience.
• 39 hours working 5 days per week including alternate weekends.
• Working hours are between 7am to 11pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100's on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
• Given Day - Additional days' paid leave to take at any point during the year, when it's important for you.