Product - Platform Services Engineer

Whitbreadrestaurants; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Whitbread is seeking a Platform Services Engineer to enhance technology platforms that support our hotels and restaurants. You will optimize Azure and Microsoft 365 systems, ensuring performance and reliability while driving innovation in hospitality. This full-time position allows for hybrid working, requiring on-site presence three times a week.

Benefits

Healthcare: Individual & Family BUPA

10% matched pension

Discounts: Up to 60% on Premier Inn stays

25% discount on Restaurant brand

Qualifications

• Experience in designing, building and maintaining reliable platform services.
• Knowledge of Infrastructure as Code Tools (e.g., Terraform, Ansible).
• Proficiency with cloud services including AWS and Microsoft Azure.

Responsibilities

• Drive the vision and technology for hotels of the future.
• Work with architecture and infrastructure teams to design scalable solutions.
• Provide fault isolation and resolution for complex challenges.

Skills

Cloud services

Infrastructure as Code

Agile methodology

Monitoring system health

Optimizing technology investments

Education

Degree in Computer Science or equivalent

Tools

Microsoft Azure

Power Platform

Terraform

Ansible

Job description

Whitbread Houghton Regis, England, United Kingdom

Whitbread Houghton Regis, England, United Kingdom

1 week ago Be among the first 25 applicants

We're looking for a Platform Services Engineer to join our Engineering Team at Whitbread, supporting the technology that powers our hotels and restaurants frontline operations. Our team is responsible...

We're looking for a Platform Services Engineer to join our Engineering Team at Whitbread, supporting the technology that powers our hotels and restaurants frontline operations. Our team is responsible for the design, development, testing, deployment, and continuous improvement of high-performing, reliable platforms that evolve with the needs of the business.

You'll help shape the future of hospitality technology by driving innovation across our hotel and restaurant systems. From monitoring system health and resolving performance issues to optimizing our technology investments, your work will directly impact the experiences of our team members and guests alike.

As our go-to expert, you’ll build, manage, and optimise core systems such as Azure, Microsoft 365, and CoPilot. You'll take ownership of the codebase, enhance internal tools, and dive deep into root causes to ensure our platforms run smoothly and efficiently.

Role: Platform Services Engineer

Contract Type: Full-Time and Perm

Location: Whitbread Court, Houghton Regis, Bedfordshire and working to a hybrid way of working with coming to the office a minimum of 3 times a week.

Why You’ll Love It Here

• Healthcare: Individual & Family BUPA healthcare
• 10% matched pension
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
  
  

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What You’ll Be Doing

• You will help drive the vision and technology for our hotels of the future, by working with our frontline systems to help develop and drive innovation, monitor system health, resolve performance issues, and optimize technology investments.
• Work closely with architecture, infrastructure, and development teams to design and build scalable, efficient solutions using Microsoft technologies and other vendor platforms. Leverage existing building blocks to optimise and extend Whitbread’s frontline worker platforms. Take ownership of coding, building, and delivering high-quality, maintainable solutions that meet operational needs.
• Skilled in leveraging the Microsoft stack (Azure, Power Platform, M365) to integrate systems and automate workflows. Comfortable using low-code/no-code tools like Power Automate and Logic Apps alongside custom development to streamline frontline operations and enhance productivity
• Provide fault isolation and resolution for complex challenges to limit and address issues promptly.
• Works at an advanced level to compile and decompile programming code. Typically works independently and provides guidance
• Design and execute tests on technology systems, platforms, infrastructure, networks, and databases, ensuring they meet performance standards. Respond to user queries and emails to diagnose, address, and resolve issues, providing actionable feedback for improvements.
  
  

What You’ll Need

• Experience in designing, building and maintaining scalable, reliable and secure platform services that support applications and infrastructure
• Knowledge of Infrastructure as Code Tools (e.g. Terraform or Ansible) to automate infrastructure management. Working in agile methodology across platforms and teams. The ability to quickly identify and resolve issues, analysing problems, developing solutions, and implementing them efficiently. Drive operational stability, efficiencies and maintain security standards.
• Agile Methodology - agile collaboration and delivery practices are critical for responsiveness, iteration, and stakeholder engagement.
• Proficiency with cloud services like AWS and Microsoft Azure.
  
  

Be part of our Technology Team at Whitbread

Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 74028-4492

Advertised: 04 Jun 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitality

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