Product Performance Manager - Nottingham

The Nottingham Building Society; Stanton by Dale; Hybrid; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

Medicash

Annual leave 29 days

Enhanced family leave

35-hour work week

Wellbeing resources

Volunteer leave

Job summary

Nottingham Building Society is hiring two Product Performance Managers to oversee how our mortgage strategy comes to life commercially. You will own performance management within a key lending segment and collaborate with Credit Risk, Sales, Operations and Marketing to drive outcomes.

The role focuses on end-to-end product propositions, pricing influence, customer communications, and retention, while delivering strong market insight and ensuring fair value in a regulated setting.

Qualifications

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Responsibilities

• Own performance across product segments, including metrics, triggers and actions to drive results.
• Oversee end-to-end product proposition with Credit Risk, Sales, Operations and Marketing.
• Monitor sales performance and pipeline, identifying opportunities to improve efficiency and outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Incorporate market insight to turn regulatory, competitor and customer needs into improvements.
• Own our approach to fair value, fees and charges; shape pricing strategy.
• Collaborate on customer communications and retention strategies.

Skills

Mortgage product experience

Commercial outcomes

Job description

Product Performance Manager - Nottingham

Location: Stanton by Dale, Derbyshire, GB, DE7 4

Date Posted: 2026-08-23

Application Deadline: 2026-09-20T22:21:18.213

Job Details

• Contract type: Permanent
• Hours: Full-time, 35 hours
• Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
• Salary: Up to £65,000 per annum (depending on experience)

Overview

We are hiring two Product Performance Managers! In this role, you’ll oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions. Here’s a taste of what you will be doing as a Product Performance Manager at Nottingham Building Society:

• Own performance across your product segments, including metrics, triggers, and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria, and affordability) in partnership with Credit Risk, Sales, Operations, and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees, and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

About You

Candidate requirements include:

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Reward & Benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development to help you own and grow your potential.
• A 35-hour working week to promote work/life balance.
• A friendly and inclusive culture where teams genuinely strive to do the right thing.
• A strong sustainability agenda aimed at reducing our carbon footprint.
• Opportunities to give back to the community, including using paid leave to volunteer for causes you care about.
• Health and wellbeing support resources, including trained mental health first aiders.

Embracing Diversity Together

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is essential for our success and reflects the vibrant communities we serve. We are committed to eliminating barriers and biases that hinder equal opportunities, ensuring all individuals have an equal chance to thrive and advance in their careers. We foster an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

Together, we overcome barriers and shape brighter futures for our customers, colleagues, and communities. We are a mutual organization owned by our members, using our resources to invest in our community, responsible causes, and our people. Despite our over 170-year history, our purpose remains focused on helping members save, plan for, and protect their financial futures.

At Nottingham Building Society, our mission is to overcome obstacles and build better futures by helping our customers achieve the milestone of homeownership. We are dedicated to turning challenges into opportunities, breaking down barriers, and creating an environment that supports diversity and inclusion.