Product Performance Manager - Nottingham

The Nottingham Building Society; Ab Kettleby; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medicash healthcare

29 days annual leave + bank holidays

Enhanced family leave

Professional development support

Hybrid working (min 2 days/week)

Wellbeing resources

Job summary

Nottingham Building Society is seeking two Product Performance Managers for a hybrid position at Head Office, Nottingham. You will own performance across mortgage product segments and drive commercial outcomes while partnering with Credit Risk, Sales, Operations and Marketing to shape features, affordability, and pricing decisions.

You will monitor sales, lead product reviews, and translate market insights into practical improvements, shaping customer communications and retention strategies and

Qualifications

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.
• Collaborate across Credit Risk, Sales, Operations and Marketing to deliver cohesive product solutions.

Responsibilities

• Own performance across your product segments, including metrics, triggers, and actions to drive results.
• Oversee end-to-end product proposition with pricing and affordability in collaboration with Credit Risk, Sales, Operations and Marketing.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees, and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

Skills

Mortgage product experience

Regulated financial services

Holistic product management

Job description

Location: Ab Kettleby, Leicestershire, GB, LE14 3

Date Posted: 2026-08-23

Application Deadline: 2026-09-20 23:15:41.113

Contract Details

• Type: Permanent
• Hours: Full-time, 35 hours
• Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
• Salary: Up to 65,000 per annum (depending on experience)

About the Role

Were hiring two Product Performance Managers! In this role, you'll oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions.

Here’s a taste of what you will be doing as a Product Performance Manager at Nottingham Building Society:

• Own performance across your product segments, including metrics, triggers, and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria, and affordability) in partnership with Credit Risk, Sales, Operations, and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees, and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

About You

Requirements include:

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Reward & Benefits

• A fair and competitive salary evaluated against market data.
• Annual discretionary bonus scheme.
• Medicash healthcare scheme.
• 29 days annual leave plus bank holidays and enhanced family leave.
• Support for ongoing personal and professional development.
• Work-life balance through a 35-hour working week for full-time roles.
• Friendly and inclusive culture.
• Strong sustainability agenda and community involvement, including 2 paid leave days per year for volunteering.
• Health and wellbeing support resources, including trained mental health first aiders.

Embracing Diversity Together

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is essential for our success and reflects the vibrant communities we serve. Our commitment extends beyond internal culture to eliminate barriers and biases, ensuring all individuals have equal opportunities to thrive and advance. We strive to foster an environment that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

Together, we overcome barriers and shape brighter futures for our customers, colleagues, and communities. We are a mutual organization, owned by our members rather than shareholders, and invest in our community and responsible causes. With over 170 years of history, our purpose remains enduring: helping our members save, plan for, and protect their financial futures.

At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. Our mission centers on breaking down barriers and building better futures, helping our customers achieve the milestone of homeownership.