Product Performance Manager - Nottingham

The Nottingham Building Society; East Leake; Hybrid; GBP 48,000 - 65,000; Full time

Benefits offered by this job

Annual discretionary bonus scheme

Medicash healthcare scheme

29 days annual leave

Work-life balance with 35-hour week

Professional development support

Volunteer leave and community support

Inclusive culture

Sustainability and community focus

Job summary

The Nottingham Building Society in the East Leake/Nottingham area is looking for two Product Performance Managers to join our Head Office team on a hybrid basis. You will oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions.

You will drive product performance, partner with Credit Risk, Sales, Operations and Marketing, and shape pricing, communications and customer retention to deliver strong

Qualifications

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Responsibilities

• Own performance across your product segments, including metrics, triggers and actions to drive results.
• Oversee the end-to-end product proposition (features, criteria and affordability) in partnership with Credit Risk, Sales, Operations and Marketing.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

Skills

Mortgage product management

Regulated financial services

Performance analytics

Cross-functional collaboration

Job description

Product Performance Manager - Nottingham

Location: East Leake, Nottinghamshire, GB, LE12 6

Salary: Up to 65,000 per annum (depending on experience)

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Were hiring two Product Performance Managers! In this role, you'll oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions. Here’s a taste of what you will be doing as a Product Performance Manager at Nottingham Building Society:

• Own performance across your product segments, including metrics, triggers and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria and affordability) in partnership with Credit Risk, Sales, Operations and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

About you

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Reward & Benefits

• A fair and competitive salary evaluated against market data.
• Annual discretionary bonus scheme.
• Medicash healthcare scheme.
• 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to ongoing personal and professional development.
• Support to own and grow your potential for your current role and future career aspirations.
• Work-life balance with a 35-hour working week for full-time roles.
• Friendly and inclusive culture focused on doing the right thing by colleagues and customers.
• Strong sustainability agenda aimed at reducing environmental impact.
• Community involvement through paid volunteering leave and support for local charities.
• Health and wellbeing resources, including trained mental health first aiders.

Embracing DiversityTogether

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About us

Together we overcome barriers and shape brighter futures for our customers, colleagues, and our communities. We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community and responsible causes. Our history spans over 170 years, and our purpose of helping our members save, plan for, and protect their financial futures is enduring.

At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. Our unwavering commitment is to break down barriers and build better futures by helping our customers achieve the significant milestone of owning their own home.