Product Owner - Mobile App

Whitbread; Greater London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

Join a leading company in the hospitality sector as a Product Manager, focusing on enhancing the app experience for Premier Inn customers. You'll collaborate with various teams to drive product development and improve customer satisfaction while leveraging data insights. This hybrid role requires a minimum of 3 days in the Holborn office, offering a competitive salary and attractive benefits.

Benefits

Annual Whitbread performance incentive

Up to 60% discount on Premier Inn stays

25% discount on Restaurant brands

Qualifications

• Proven experience with product development best practices.
• Ability to use analytics and KPIs to set goals.

Responsibilities

• Define objectives and requirements of user stories.
• Collaborate with UX teams to develop customer journeys.
• Analyze key in-app metrics across the conversion funnel.

Skills

Communication

Analytics

Product Development

Design and Usability

Job description

Creating and delivering a best-in-class app experience that encourages customers to book and stay at Premier Inn. Using agile product management methodologies, develop a digital product that enhances customer satisfaction and drives revenue growth. Own the continuous improvement process based on customer insights, market trends, and key data analysis.

Salary: £45,000 - £50,000 DOE
Location: Hybrid role, minimum 3 days per week in the office at our Holborn, London (EC1N 2TD) office.

Why you’ll love it here:

• Bonus: Annual Whitbread performance incentive
• Discounts: Up to 60% discount on Premier Inn stays and 25% on our Restaurant brands

What you’ll do:

• Define objectives, requirements of user stories, plan sprints, and participate in agile ceremonies with Product Managers and Engineering teams.
• Brief UX teams to develop customer journeys and designs supporting features. Collaborate with development teams to document technical details for user stories. Work with QA, testing, and release teams to ensure high-quality, bug-free features.
• Own the app customer experience by analyzing key in-app metrics across the conversion funnel, ensuring the backlog aligns with KPIs.
• Collaborate with Commercial and Brand teams to inform and optimize development roadmaps, balancing time to market, scope, business needs, and risks.

What we need:

• Proven experience with product development best practices to define requirements.
• Ability to use analytics and KPIs to set feature and product goals.
• Excellent communication skills, capable of translating customer and technical concepts.
• A strong sense of design and usability, with a continuous pursuit of customer insights.

Join our Commercial Team at Whitbread:

Our brands thrive due to the creativity and innovation of our Marketing team. We focus on elevating our brands, attracting new guests, and retaining our regulars through digital campaigns, advertising, and strategic use of data and insights.

We value diversity and inclusivity, welcoming applications from all backgrounds and situations. We strongly encourage under-represented groups such as women, ethnic minorities, people with disabilities, and members of the LGBTQ+ community to apply. We support flexible and part-time working arrangements where possible.