Product Owner - Member Retirements

Nest Pensions

Greater London

Hybrid

GBP 60,000 - 80,000

Full time

14 days+

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Job summary

A prominent UK pension organization is seeking a Product Owner to enhance the member experience. In this pivotal role, you'll lead product strategy within the Member Product team, using customer feedback to shape user-friendly solutions. The ideal candidate has a strong background in product management, ideally in pensions or financial services, and possesses excellent stakeholder management skills. Join us in our mission to deliver trusted and efficient pension management experiences for millions of members.

Qualifications

Proven experience as a product owner in the pensions or financial services sector.
Strong understanding of the UK pensions landscape.
Experience managing product and design teams.

Responsibilities

Accountable for the in-life member product.
Work collaboratively across functions.
Lead successful product launches.

Skills

Product Management

Agile methodologies

Stakeholder management

User Experience practices

Design tools (Figma, Adobe XD)

Analytic tools (Mixpanel, Google Analytics)

Tools

Jira

Trello

Job description

Product Owner – Member Retirements at Nest Pensions

Role Overview

We are looking for a Product Owner within our Member Product team to help build and shape products that our members love to use. The Customer Experience Team has several newly created roles that centre us as a product‑led team, putting the customer first in our design. Supported by Business Analysts, UX and UI designers and our Service Design team, you will have accountability for parts of our in‑life member product – how our customers manage their pension from becoming a member up until they consider their retirement options.

Minimum Criteria

Proven experience as a product owner within the pensions or wealth management sector or similar financial services area.
Proven track record of leading successful product launches and managing complex stakeholder environments.
Strong understanding of the UK pensions landscape and member needs.
Experience managing product and design teams, ideally in an Agile way but not essential.
Ability to translate product strategy into actionable deliverables and work collaboratively across functions.
Familiarity with digital product delivery, service design principles and user experience practices with examples of working in this way.
Experience with design tools such as Figma, Adobe XD, Mira, etc. with design teams.
Experience with product management tools – Jira, Trello or similar for backlog and sprint management.
Experience with A/B testing platforms and product analytic tools – Mixpanel, Google Analytics.

Flexible and Agile Working

Everyone’s personal situation is different. To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements):

Hybrid of office (Canary Wharf, London) and home working – there will be an expectation to attend the office once or twice a week, or more, as required.
Reduce or vary working hours.
Reduce or vary the days worked.
Work compressed hours.
Job share.

Directorate / Department Overview

Nest is the UK’s largest workplace pension scheme with over £50 bn in assets under management and over 12 million customers. Our strategy has started an exciting transformation journey to continue to deliver and grow our business.

As part of this transformation, the Customer Experience team have been created to own and transform our existing products and launch new products that our customers love to use and trust. The wider Experience team includes Brand & Marketing, Propositions and our Customer Experience team who collectively have responsibility for leading the experience for our customers.

We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock‑ups help us test ideas and refine experiences, while data guides our decisions and solution design.

Organisational Overview

Nest is an award‑winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first‑class responsible investment practice and governance are the backbone of what we do.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion or belief, sex, sexual orientation or socio‑economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader; if you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria.

Seniority Level