Product Owner: Dynamics 365 & Customer Outcomes

The Crown Estate; Greater London; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Private healthcare

Life and critical illness cover

Pension

Job summary

The Crown Estate is seeking a Product Owner to define and own the end-to-end customer capability roadmap, including CRM and related customer products. You will decide what is built, why, and when, prioritising across BAU, enhancements, and transformation to deliver measurable customer and business outcomes.

You will partner with delivery teams and business units to ensure feasibility and value, drive discovery, and align work with the overall customer strategy.

Qualifications

• Significant experience as a Product Owner owning complex, cross-business customer products or capabilities, specifically within the Dynamics 365 ecosystem.
• Strong experience defining and communicating product vision, outcomes, and roadmaps aligned to strategy.
• Excellent prioritisation and decision-making skills in complex, low-clarity environments.
• Strong discovery and business analysis capability.
• Experience working within Agile delivery models.
• Strong stakeholder engagement and influencing skills.
• Sound understanding of platform architecture and how CRM integrates with wider enterprise systems.

Responsibilities

• Own the end-to-end customer capability roadmap, incorporating CRM and associated customer products and services.
• Define and maintain a clear product vision focused on customer and business outcomes.
• Act as the decision-maker for customer product direction, sequencing, and scope.
• Balance demand, capacity, risk, and value when sequencing work across BAU and transformation.
• Represent the customer product perspective in wider enterprise programmes and change initiatives.
• Define how value and success will be measured and report progress and benefits.
• Oversee the budget for the projects and ensure efficient allocation of resources.
• Operate flexibly across the business and take on ad hoc projects as required to support customer objectives.

Skills

Product Owner

Dynamics 365

Agile delivery

Stakeholder engagement

Roadmap prioritisation

Job description

The Crown Estate is seeking a Product Owner to define and own the end-to-end customer capability roadmap, including CRM and related customer products. You will decide what is built, why, and when, prioritising across BAU, enhancements, and transformation to deliver measurable customer and business outcomes.

You will partner with delivery teams and business units to ensure feasibility and value, drive discovery, and align work with the overall customer strategy.