Product Owner

Childrensalon; Royal Tunbridge Wells; On-site; GBP 60,000 - 80,000; Full time

Job summary

Childrensalon is seeking a Product Owner to own the product backlog for our website and app, working with a dedicated development squad, UX/UI Design, CRO/Analytics and the wider Ecommerce and Trading teams to balance commercial priorities, customer needs and technical realities into a clear roadmap.

You will craft user stories, prioritise features, run sprint ceremonies, measure outcomes, and communicate progress to senior stakeholders.

Qualifications

• 3–5+ years as Product Owner or Product Manager in ecommerce or fast-paced digital product environment.
• Strong working knowledge of Agile/Scrum with experience leading sprint ceremonies.
• Confident writing user stories and managing a backlog in Jira with clear, well-scoped delivery.

Responsibilities

• Backlog ownership: prioritise web and app backlog balancing commercial priorities, customer needs and tech debt.
• Story writing & scoping: craft clear user stories and acceptance criteria with design and development teams.
• Agile delivery: run sprint ceremonies and act as primary liaison between development squad and business.
• Data-informed prioritisation: translate CRO/analytics insights into backlog priorities and hypotheses.
• Success measurement: define metrics for features/releases and track post-launch performance.
• Stakeholder management: align Ecommerce, Trading, Marketing and Buying around a single roadmap.
• Discovery & validation: work with UX Research to validate ideas before significant investment.
• Release quality & risk: ensure releases are tested and rolled out smoothly, especially during peak trading periods.
• Roadmap communication: report progress, risks and trade-offs to senior stakeholders.

Skills

Agile/Scrum

Backlog management

User stories

Jira

Stakeholder management

Data-driven prioritisation

Tools

GA4

Job description

We are looking for a Product Owner to own the product backlog for our website and app, working closely with a dedicated development squad, UX/UI Design, CRO/Analytics and the wider Ecommerce and Trading teams. This is a hands‑on role for someone who can balance commercial priorities, customer needs and technical realities into a clear, well‑sequenced roadmap.

About Childrensalon

Who We Are

A heritage childrenswear house with a boutique spirit; defined by creativity, craftsmanship and a deeply personal approach to service. We are not high fashion for adults. We are experts in dressing children beautifully, celebrating individuality and the magic of childhood with authenticity and care.

Where We’re Headed

A modern luxury experience; seamlessly blending product, brand and digital to serve a global audience.

We will elevate our proposition through innovation; exclusive design and thoughtful personalisation; creating meaningful moments for customers across cultures and celebrations.

Key Responsibilities

• Backlog ownership: Own and continuously prioritise the product backlog for web and app, balancing commercial priorities, customer needs and technical debt.
• Story writing & scoping: Write clear, well‑structured user stories and acceptance criteria, working with UX/UI Design and Development to scope features accurately.
• Agile delivery: Run sprint ceremonies — planning, refinement, review and retrospective — acting as the primary point of contact between the development squad and the wider business.
• Data-informed prioritisation: Partner with the CRO/Analytics team to translate test results and data insight directly into backlog priorities and hypotheses for the next sprint.
• Success measurement: Define clear success metrics for each feature or release, and track and report on post‑launch performance against them.
• Stakeholder management: Manage expectations and trade‑offs across Ecommerce, Trading, Marketing and Buying stakeholders, consolidating competing requests into a single, transparent roadmap.
• Discovery & validation: Work with UX Research to validate ideas before significant investment, prioritising based on evidence rather than assumption.
• Release quality & risk management: Ensure releases are properly tested and QA'd before going live, and coordinate smooth, low‑risk rollouts, especially around key trading periods.
• Roadmap communication: Communicate roadmap progress, risks and trade‑offs clearly and regularly to senior stakeholders.

KPIs and Measures of Success

• Delivery predictability: Sprint and release delivery predictability — velocity consistency and percentage of committed work delivered on time.
• Feature adoption: Adoption and usage of newly shipped features, tracked in the weeks following release.
• Commercial impact: Conversion rate and revenue impact directly attributable to shipped features and releases.
• Backlog health: Backlog health — grooming cadence, proportion of backlog items ready for sprint with clear acceptance criteria.
• Release quality: Defect/bug rate and number of post‑release rollbacks or hotfixes required.
• Speed to value: Cycle time from idea/hypothesis to shipped, measurable outcome.
• Stakeholder satisfaction: Stakeholder satisfaction with roadmap transparency and communication, gathered via regular feedback from Ecommerce, Trading and Marketing.

Experience

• 3-5+ years' experience as a Product Owner or Product Manager, ideally within ecommerce, retail or another fast‑paced digital product environment.
• Strong working knowledge of Agile/Scrum methodologies and experience working with development squads, including facilitating sprint ceremonies.
• Confident writing user stories and managing a backlog in tools such as Jira, with a track record of clear, well‑scoped delivery.
• Comfortable using analytics (e.g. GA4) and test results to inform prioritisation decisions, working closely with Analytics/CRO colleagues.
• Excellent stakeholder management and communication skills, with the ability to influence and translate requirements across commercial, design and technical teams.
• Proven ability to balance commercial trading priorities against technical and UX considerations, especially during peak trading periods.
• Strong organisational skills, able to manage multiple concurrent workstreams without losing sight of priorities.
• Familiarity with app product management and iOS/Android release cycles.
• Basic technical understanding of APIs, integrations and digital platform architecture.
• Experience in fashion, retail or luxury ecommerce is desirable