Product Owner

Financial Ombudsman Service; Greater London; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

25 days holiday

Generous pension

Family friendly policies

Private medical insurance

Virtual GP

Critical illness cover

Life assurance

Tech scheme

Cycle to work

Will-writing service

Gym on-site 24/7 (London)

Job summary

Financial Ombudsman Service in London is seeking a Technology Product Owner to help drive our digital journey. You’ll own roadmaps for Microsoft 365 and Copilot, shape user journeys, and partner with casework teams, suppliers, and internal colleagues to deliver value.

You’ll advocate for the product, balance governance with delivery, and ensure changes align with customer needs. The role requires strong stakeholder engagement, attention to detail, and the judgement to raise issues when needed.

Qualifications

• Proven track record as a digital product owner supporting organisational goals.
• Deep knowledge of Microsoft 365 including Power Automate, Copilot and Copilot Studio.
• Experience working with suppliers to understand roadmaps and promote features.
• Strong understanding of data protection, ethics and security risks related to Copilot and AI.
• Experience building low-code agents for prototyping and enabling colleagues’ AI capabilities.
• Experience in fast-paced digital/transformation projects and prioritising workload.
• Experience collaborating with other product/platform owners to deliver changes.

Responsibilities

• As a technology product owner, you will support future tech-enabled journeys and own product roadmaps.
• You'll advocate the value of your products, communicating opportunities to colleagues and leadership.
• You’ll build relationships across casework teams, enabling functions, and tech partners to move initiatives forward.
• You'll ensure what we deliver aligns with the organisation's needs and governance standards.
• You'll shape a vision for maximizing technology product effectiveness with your platform owner.

Skills

Microsoft 365

Power Automate

Copilot Studio

Copilot

Supplier management

Data protection & security

Low-code development

Stakeholder engagement

Tools

Microsoft 365 Copilot

Copilot Studio

Power Automate

Job description

Product Owner

Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Permanent Working hours: 35 hours per week is full time. Salary: £65,221 - £75,000 Location: London Reporting to: Platform Owner By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us

The Financial Ombudsman Service is an independent, not‑for‑profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

What You’ll Do

As a technology product owner, you will play a key role in supporting our future, tech‑enabled customer and employee journeys. You’ll be our expert on Microsoft 365 and Copilot product roadmaps, keeping us ahead of emerging capabilities and enabling the Service to realise maximum value from the tools already at our disposal. You’ll be a strong advocate of the value your product(s) can bring, always looking for ways in which it can support and enable the organisation, and helping wider colleagues understand these opportunities. Partnering with our casework teams, our enabling functions, as well as technology colleagues (internal, and external suppliers), you’ll be adept at building strong relationships, and communicating effectively between all parties to ensure that what we deliver will really move us forward. Understanding both how our applications function, and what drives our organisation, will be crucial to your role. You’ll also have a strong eye for detail, and the confidence and judgement to decide when to exercise your authority, and when to elevate matters. Together, you and your platform owner will ensure we have a vision for how to maximise the effectiveness of our technology products; shaping and delivering the changes that come your way and delivering products that make our people proud – and of a quality our customers would expect.

Minimum Criteria

• A demonstrable track record of working in a digital product owner role or significant evidence of contributing to technology changes that support organisational goals, including scoping & refinement stages
• In‑depth knowledge and practical experience of Microsoft 365, including Power Automate, Microsoft 365 Copilot and Copilot Studio
• Experience of working with suppliers to understand product roadmaps, assessing the value of new features, and promoting these with colleagues
• Strong understanding of the data protection, ethical and security risks associated with Microsoft 365 Copilot and AI capabilities, and the safeguards needed to manage them effectively
• Experience of building low‑code agents to support tactical interventions, develop prototypes and build colleagues’ agentic AI capabilities
• Evidence of working in a fast‑paced environment, across several (at times complex) digital / transformation projects, and prioritising your own workload accordingly
• Experience of working with other product or platform owners to deliver meaningful product change through both internal and external delivery teams
• Experience of working with all levels of governance, and stakeholders (including senior leadership and technology colleagues)
• Evidence of aligning technology changes with operational challenges to unlock improvements for customers/ colleagues

It would also be nice for you to have A good match on an individual level to our organisational values. Ability to adapt your communication style to present complex issues in simple, engaging, and easy to understand terms Ideally, a solid understanding of the Financial Ombudsman Service and the work that we do.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on‑site gym open 24/7 in London only

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Please click on the link below to find out more https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Authenticity of applications We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Who we are… With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not‑for‑profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about Diversity and Inclusion . We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.