Product Operations Lead - Brex UK

Brex Inc.; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a dynamic Operations Manager to bridge local and global teams, ensuring seamless integration of unique requirements with overarching company goals. This role is pivotal in adapting strategies to the UK’s regulatory landscape while maintaining Brex's high standards of innovation and customer satisfaction. The ideal candidate will thrive in a fast-paced environment, leveraging their experience in financial services or tech startups to manage operations effectively. Join a diverse team committed to pushing limits and fostering an inclusive culture where your potential can truly flourish.

Qualifications

• 4+ years of experience in operations management in financial services or tech startups.
• Strong communication and stakeholder management skills are essential.

Responsibilities

• Manage outsourcing framework and KPIs with partner teams.
• Coordinate international launches and ensure compliance with UK regulations.
• Drive improvement and resolution of operational errors.

Skills

Operations Management

Stakeholder Management

Communication Skills

Performance Tracking

Regulatory Compliance

Job description

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

What you’ll do

This role serves as a vital bridge between Brex UK and the global Brex organization (Brex Inc.), ensuring the seamless integration of Brex UK's unique requirements with the broader company vision. By adapting global strategies to align with the UK's regulatory landscape and customer needs, this position upholds the high standards of innovation and customer satisfaction for which Brex is renowned.

Responsibilities

• Implement and manage the outsourcing framework between Brex UK and the global Brex organization, ensuring performance through the shared development and tracking of KPIs with partner teams.
• Coordinate with cross-functional teams to ensure seamless international launches, translating the unique (regulatory) requirements of Brex UK for the wider Brex organization and program-managing their implementation.
• Develop and own the processes and structures of Brex UK operational activities both on the customer side and back office.
• Ensure consistent and high-quality operational delivery of services by our external partners and vendors.
• Act as the local point of contact for first-line activities and drive improvement and resolution of errors.
• Ensure that first-line activities comply with UK policy and regulatory requirements and liaise with the Head of Compliance and Risk/MLRO when required.

Requirements

• 4+ years of experience managing operations within a financial services company or technology startup.
• Experience within the UK and/or European payment services industry is a strong preference.
• Excellent communication skills and stakeholder management.
• Willingness to take responsibility for a broad range of activities as we grow the company.
• Strong focus on operational excellence and managing efficient performance.
• Builder of strong relationships with internal and external stakeholders, driving performance through others.
• Strong ability to provide concise management information on the performance of the business.