Product Operations Lead - Brex UK

Brex; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic operations manager to bridge local needs with global strategies. This exciting role involves overseeing the outsourcing framework, ensuring compliance with UK regulations, and driving operational excellence within a collaborative environment. You'll work closely with cross-functional teams to translate unique requirements and manage performance through key metrics. If you are passionate about making an impact in the financial services sector and thrive in a fast-paced setting, this opportunity is perfect for you to grow your career and help shape the future of operations at a leading technology company.

Qualifications

• 4+ years of experience in operations within financial services or tech startups.
• Strong communication and stakeholder management skills required.

Responsibilities

• Implement and manage outsourcing framework with global Brex organization.
• Coordinate international launches and ensure compliance with UK regulations.

Skills

Stakeholder Management

Operational Excellence

Communication Skills

Performance Management

Regulatory Compliance

Job description

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

What You’ll Do

This role serves as a vital bridge between Brex UK and the global Brex organization (Brex Inc.), ensuring the seamless integration of Brex UK's unique requirements with the broader company vision. By adapting global strategies to align with the UK's regulatory landscape and customer needs, this position upholds the high standards of innovation and customer satisfaction for which Brex is renowned.

Responsibilities

• Implement and manage the outsourcing framework between Brex UK and the global Brex organization, ensuring performance through the shared development and tracking of KPIs with partner teams.
• Coordinate with cross-functional teams to ensure seamless international launches, translating the unique (regulatory) requirements of Brex UK for the wider Brex organization and program-managing their implementation.
• Develop and own the processes and structures of Brex UK operational activities both on the customer side and back office.
• Ensure consistent and high-quality operational delivery of services by our external partners and vendors.
• Act as the local point of contact for first-line activities and drive improvement and resolution of errors.
• Ensure that first-line activities comply with UK policy and regulatory requirements and liaise with the Head of Compliance and Risk/MLRO when required.

Requirements

• 4+ years of experience managing operations within a financial services company or technology startup.
• Experience within the UK and/or European payment services industry is a strong preference.
• Excellent communication skills and stakeholder management.
• Willingness to take responsibility for a broad range of activities as we grow the company.
• Strong focus on operational excellence and managing efficient performance.
• Builder of strong relationships with internal and external stakeholders, driving performance through others.
• Strong ability to provide concise management information on the performance of the business.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

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