Product Manager, User Experience – Streaming

NBCUniversal

Greater London

Hybrid

GBP 60,000 - 90,000

Full time

5 days ago

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Job summary

NBCUniversal is seeking a Product Manager focused on User Experience to shape how customers discover, engage with, and enjoy content across Hayu & EMEA Networks DTC products. Reporting to the Product Director, UX, you will own the end-to-end journey—from onboarding to playback and retention—working with Design, Research, Engineering, Editorial, Marketing, and Data teams to drive business outcomes.

You will lead customer experience strategy, content discovery, and product delivery, defining

Qualifications

Experience as a Product Manager working on consumer-facing digital products.
Strong understanding of UX principles, user research, and experimentation practices.
Experience using analytics and behavioural data to drive product decisions.
Proven ability to work closely with designers and engineering teams.
Strong communication and stakeholder management skills.
Familiarity with streaming, OTT, subscription, or content-driven experiences is desirable.

Responsibilities

Define the UX strategy across Hayu and EMEA Networks DTC products.
Own end-to-end customer journeys from onboarding to retention.
Collaborate with Design, Research, Engineering, Editorial, Marketing and Data teams to deliver compelling experiences.
Define requirements, user stories and acceptance criteria with Design and Engineering.
Manage UX backlogs and prioritisation to deliver high-quality outcomes across platforms.