Product Manager, User Experience

NBC Universal, Inc.; City of Westminster; On-site; GBP 75,000 - 115,000; Full time

Job summary

NBCUniversal International Networks & Direct-to-Consumer seeks a Product Manager focused on User Experience to shape how customers discover, engage with, and enjoy content across Hayu & EMEA Networks DTC propositions.

You will own the end-to-end journey from onboarding to playback and retention, partnering with Design, Research, Engineering, Editorial, Marketing and Data teams to drive delightful viewer experiences.

Qualifications

• Experience as a Product Manager working on consumer-facing digital products.
• Strong understanding of UX principles, user research and experimentation practices.
• Experience using analytics and behavioural data to drive product decisions.
• Proven ability to work closely with designers and engineering teams.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage the experience roadmap across Hayu and Universal+ customer touchpoints.
• Define initiatives that improve engagement, satisfaction, retention, and content consumption.
• Develop a deep understanding of customer needs through data, research, and experimentation.
• Champion customer-centric thinking across all product decisions.
• Collaborate with Design and Engineering to define requirements and acceptance criteria.
• Own UX-related backlogs and prioritisation and ensure high-quality implementation across platforms.

Skills

UX principles

User research

Experimentation practices

Analytics & behavioral data

Stakeholder management

Communication

Consumer-facing digital products

Job description

We are looking for a Product Manager focused on User Experience to support shaping how customers discover, engage with, and enjoy content across Hayu & EMEA Networks DTC product propositions. Reporting to the Product Director, User Experience, this role looks after the end-to-end customer journey, from onboarding and homepages to search, content discovery, playback, engagement, and retention. You will partner closely with Design, Research, Engineering, Editorial, Marketing, and Data teams to create experiences that delight viewers and drive business outcomes., Customer Experience Strategy

• Manage the experience roadmap across Hayu and Universal+ customer touchpoints.
• Define initiatives that improve engagement, satisfaction, retention, and content consumption.
• Develop a deep understanding of customer needs through data, research, and experimentation.
• Champion customer-centric thinking across all product decisions.

Content Discovery & Engagement

• Improve content discovery through browse, search, recommendations, collections, and editorial experiences.
• Partner with Editorial and Programming teams to create compelling content journeys.
• Drive improvements to how customers find and engage with content.
• Optimise personalisation experiences across both propositions.

Experimentation & Insights

• Establish hypotheses and success metrics for product initiatives.
• Run A/B tests, user studies, usability assessments, and customer research.
• Use quantitative and qualitative insights to inform prioritisation and product decisions.
• Foster a test-and-learn culture within the product team.

Product Delivery

• Collaborate with Design and Engineering to define requirements, user stories, and acceptance criteria.
• Own UX-related backlogs and prioritisation.
• Ensure high-quality implementation and customer outcomes across all supported platforms.
• Align stakeholders around customer problems, opportunities, and solutions.
• Experience as a Product Manager working on consumer-facing digital products.
• Strong understanding of UX principles, user research, and experimentation practices.
• Experience using analytics and behavioural data to drive product decisions.
• Proven ability to work closely with designers and engineering teams.
• Strong communication and stakeholder management skills.
• Familiarity with streaming, OTT, subscription, or content-driven experiences is desirable.

Desired Characteristics

• Growth in customer engagement and retention.
• Improved content discovery effectiveness.
• Increased customer satisfaction metrics
• Successful delivery of experimentation programmes.
• Positive impact on viewing, conversion, and retention KPIs.

As one of the world's premier entertainment portfolios, NBCUniversal International Networks & Direct-to-Consumer delivers compelling content and brands to over 110 territories across Europe, the Middle East, Africa, Latin America and Asia Pacific. Providing a full range of entertainment experiences to local audiences across the globe, the unique offerings include two streaming brands - Universal+ and Hayu - and popular linear networks including UNIVERSAL TV, SciFi, 13TH STREET, DIVA, Studio Universal, Telemundo, Bravo and DreamWorks. Universal+ is the group's general entertainment streaming service available outside the US. As a hybrid linear and non-linear SVOD, the service aggregates linear networks on affiliate platforms and offers subscribers both live programming and an extensive range of VOD content, including territory premieres and boxsets - available all in one place. NBCU's direct-to-consumer activity outside the US includes Hayu, the reality SVOD service available in 45 territories - including the UK, Canada and across Europe and Asia Pacific. NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.