Product Manager - Service Management Enterprise Platform

SSE PLC; Reading, Havant, Perth, Glasgow; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym membership discounts

Online GP access

Counselling service (24/7)

Cycle to Work scheme

Parental leave

Job summary

SSE PLC is seeking a Service Management Product Manager within GTS to steer the ongoing management and development of ServiceNow. You will translate strategy into prioritised product requirements, collaborate with architects and the service partner, and ensure governance and evolution of the platform to meet SSE's needs.

You will empower cross-functional teams, drive platform improvements, and monitor performance to identify opportunities for optimisation while upholding security and industry

Qualifications

• Proven track record in service management tooling and leading technical teams.
• Strong ServiceNow experience with ITSM and ITOM capabilities.
• Expertise in SIAM and ITIL standards.
• Ability to translate business needs into platform requirements.
• Experience with third-party management and contracts.

Responsibilities

• Strategic Planning: Support the Senior Product Owner in the development and communication of the strategic roadmap for ServiceNow, providing product and technical input to ensure alignment with business objectives and long-term platform direction.
• Product Development: Oversee and support the development and enhancement of platform features, working closely with architects, developers and the operational service partner to ensure solutions are technically sound and meet user and business needs.
• Stakeholder Management: Engage with stakeholders across the organisation to understand requirements, provide updates and translate business needs into clear platform and technical requirements.
• Performance Monitoring: Monitor platform performance, usage and service outcomes, using data-driven insights to identify opportunities for optimisation and technical improvement.
• Compliance and Security: Support the effective technical governance of ServiceNow, ensuring platform services align with organisational policies, security requirements and relevant industry standards.

Skills

ServiceNow

ITSM

ITOM

SIAM

ITIL

Stakeholder management

Technical communication

Contract negotiations

Tools

ServiceNow Platform

Job description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations : Reading, Havant, Perth or Glasgow

Salary: £59,800 - £89,800 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern: | Permanent |Full Time| Flexible First Available

The Role

As the Service Management Product Manager within GTS, you will play a key role in the ongoing management and development of ServiceNow, working closely with the Senior Product Owner and our technical service partner. You will support the strategic and technical direction of the platform, helping to translate strategy into prioritised product requirements and improvements, whilst ensuring the platform continues to meet business and service management needs.

This is a technical product role, requiring strong ServiceNow knowledge and the ability to work effectively across business stakeholders, architects and technical delivery teams. You will provide product and technical input into platform decisions, challenge where appropriate, and help ensure ServiceNow is governed, maintained and evolved in line with organisational requirements and platform best practice.

You Will

• Strategic Planning: Support the Senior Product Owner in the development and communication of the strategic roadmap for ServiceNow, providing product and technical input to ensure alignment with business objectives and long-term platform direction.
• Product Development: Oversee and support the development and enhancement of platform features, working closely with architects, developers and the operational service partner to ensure solutions are technically sound and meet user and business needs.
• Stakeholder Management: Engage with stakeholders across the organisation to understand requirements, provide updates and translate business needs into clear platform and technical requirements.
• Performance Monitoring: Monitor platform performance, usage and service outcomes, using data-driven insights to identify opportunities for optimisation and technical improvement.
• Compliance and Security: Support the effective technical governance of ServiceNow, ensuring platform services align with organisational policies, security requirements and relevant industry standards.

You Have

• A proven track record of working with Service Management tooling and leading technical teams.
• Strong ServiceNow experience, including practical technical knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities.
• Current expertise in SIAM and ITIL standards and best practice.
• Skilled in communicating product roadmaps, prioritising features based on business value, technical considerations and user impact.
• Ability to work with end users, architects and technical teams to understand technical requirements and constraints and evolve the service to meet SSE's requirements.
• Experience in Third party Management and contract negotiations.

About SSE

SSE has a bold ambition - to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 275 846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

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