Product Manager - Readers

TN United Kingdom; Cardiff; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Product Manager for their innovative Reader portfolio. This role involves end-to-end management of reader devices, focusing on delivering exceptional customer experiences. You will collaborate with global teams, drive product innovation, and ensure alignment with strategic goals. The ideal candidate will have a strong background in product management, particularly in electro-mechanical systems, and a passion for leading cross-functional initiatives. Join a dynamic team where your contributions will make a significant impact on the future of physical access control solutions.

Benefits

Flexible working environment

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• 5+ years of experience in product management, especially in embedded systems.
• Experience managing IoT/Wireless devices and leading product launches.

Responsibilities

• Lead initiatives for reader products ensuring customer satisfaction.
• Collaborate with cross-functional teams using Agile SAFe methodologies.

Skills

Product Management

Strategic Thinking

Project Management

Agile Methodologies

Risk Management

Education

Bachelor’s Degree in Engineering

Master’s Degree (preferred)

Tools

Salesforce

Oracle-EBS

Oracle-PLM

Jira

TestRail

Miro

Job description

An Amazing Career Opportunity for a Product Manager - Readers!!

Location: Cardiff, UK

Job ID: 33245

As a Product Manager - Readers, this role will focus on end-to-end management of readers and reader-devices within the HID Physical Access Control Solution (PACS) reader portfolio.

The role is an interdisciplinary position that bridges product development, operational, commercial, and support teams to provide best-in-class products and customer experience.

To succeed, the candidate must have at least 5 years of experience in product management, emphasizing electro-mechanical and embedded firmware systems, preferably within the RFID and physical access control industry.

You will lead and drive initiatives to maintain, support, and ensure the success of reader products assigned to you. You will work with a global team including Business/Epic owners, Product Owners, Engineers, and Operations professionals.

If this sounds like you, keep reading!

Who are we?

HID Global powers the trusted identities of the world’s people, places, and things, enabling safe transactions, productive work, and free travel.

Headquartered in Austin, TX, with over 4,000 employees worldwide. Check us out at: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Join our team at the Cardiff location in the Physical Access Control Solutions (PACS) division.

The PACS portfolio includes smart cards, mobile access, identification, software, services, and controllers for physical access control.

As our Product Managers - Readers, you will support HID’s success by:

• Leading activities for reader and reader-devices within the portfolio to deliver unique solutions with superior customer experience.
• Driving innovation, continuous improvement, and differentiation based on customer needs, market trends, and technology developments.
• Ensuring portfolio initiatives align with the broader reader roadmap, strategic vision, and business priorities.
• Managing changes to the reader product vision and roadmap in line with PACS strategic themes.
• Defining and delivering clear product requirements addressing market and internal problems to extract value.
• Driving outcomes, establishing metrics to evaluate product effectiveness within lean budgets.
• Collaborating with cross-functional teams using Agile SAFe methodologies to align marketing, sales, and product efforts for revenue growth.
• Developing and executing comprehensive Go-to-Market strategies for the product lifecycle.

What we value in your background:

• Ability to make strategic trade-offs with informed risk-taking.
• Market awareness and adaptability to changing business needs.
• Strong strategic thinking and project management skills.
• Proactive, hands-on, self-motivated, with excellent documentation skills.
• Leadership experience across Sales, Quality, Finance, and Operations.
• Ability to challenge the status quo and foster a culture of change through Change Management.

Your Experience and Education:

• Bachelor’s Degree in Engineering or related field (Master’s preferred but not required).
• Minimum 5 years in Product Management or similar roles.
• Experience managing embedded hardware/firmware products or IoT/Wireless devices.
• Knowledge of contactless RFID in physical access control or security industries is beneficial.
• Experience from concept to product launch.
• Familiarity with various customer types, technologies, standards, and regulations.
• Excellent communication skills, both verbal and written, in English.
• Experience with CRM tools like Salesforce, Oracle-EBS, Oracle-PLM, etc.
• Experience with product management tools such as Jira, TestRail, Miro is advantageous.
• Experience with Agile and lean innovation practices.
• Training in SAFe methodologies, such as Implementing SAFe or SAFe POPM.

Why apply?

Empowerment: Work with a global team in a flexible environment to grow your expertise.

Innovation: Embrace challenges and drive meaningful change.

Integrity: Be results-oriented, reliable, straightforward, and valued.

HID Global is an Equal Opportunity Employer, committed to diversity and inclusion.