Product Manager - Product Listening & Insights - Vice President

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services firm in the UK is looking for an experienced Product Manager to drive employee-centric product innovations. The role involves collaborating with cross-functional teams, using feedback tools, and optimizing product strategies. Candidates should have over 5 years of experience in product management and a strong knowledge of the product lifecycle. This position is pivotal to advancing employee experiences through effective product solutions.

Qualifications

• 5+ years of experience in product management or related domain.
• Advanced knowledge of product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities successfully.

Responsibilities

• Collaborate with teams to integrate feedback in product development.
• Leverage feedback platforms to enhance adoption.
• Implement and continuously improve listening programs.
• Analyse employee feedback and present insights to stakeholders.
• Develop frameworks for guiding product teams.

Tools

Qualtrics

Job description

Overview

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. As a Product Manager in the Employee Experience organization, you will play a pivotal role in ensuring firm-wide products deliver value, minimize friction, and are easy for employees to use. You will lead the adoption of feedback and listening tools and practices throughout the end-to-end product lifecycle across a portfolio of employee-facing solutions. You will champion an employee-centric, Voice-of-Employee mindset, ensuring product partners maximize the capabilities of your offerings to create exceptional experiences from design through delivery. Leveraging your expertise in product launches, you will enable teams to achieve successful rollouts, gather meaningful feedback, and drive outstanding employee experiences. With a strong commitment to scalability, resiliency, and stability, you will collaborate with cross-functional teams to deliver high-quality insights and solutions that consistently exceed employee expectations.

Responsibilities

• Embed Feedback in Product Development by design: Collaborate with Product, Engineering, and Design teams to integrate feedback throughout the development lifecycle, demonstrating the value of measuring sentiment and iterating to improve experiences.
• Drive Adoption and Maturity of Feedback Tools: Leverage feedback platforms to enhance adoption, maturity, and success, showcasing measurable impact and continuous improvement.
• Lead and Optimize Listening Programs: Implement and continuously improve programs, including feedback/listening strategies, partnering with design teams on experience mapping, survey design, distribution, data management, and benchmarking listening practices across functions.
• Generate and Communicate Foundational Insights: Analyse employee feedback using Qualtrics analytics, synthesize high-level themes and trends, and present actionable insights to senior stakeholders through dashboards and visualizations.
• Enable Action and Collaboration: Develop frameworks and toolkits to guide Product teams in interpreting feedback, facilitate workshops, and support the creation and tracking of action plans to close the feedback loop.
• Integrate and Align Listening Strategies: Partner with cross-functional teams and Analytics to tailor listening strategies, integrate feedback with operational metrics, and ensure alignment with business objectives and employee needs. Expand feedback and listening across domains, services, and experiences to ensure holistic approaches and connectivity across teams.
• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience using Qualtrics platform
• Demonstrated prior experience working in a highly matrixed, complex organization