Product Manager (Permanent) £60000 - 65000 per annum

Create/Change; United Kingdom; Remote; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Benefits

Job summary

Create/Change is a forward-thinking organisation delivering public-sector digital transformations. The Product Manager will own backlogs, translate user needs into clear requirements, and work with designers, engineers, and delivery specialists to deliver impactful digital products for public sector clients.

The role involves discovery, defining roadmaps, sprint planning, and data-informed decisions. You will engage client stakeholders, manage expectations, and help build digital maturity within

Qualifications

• Experience delivering digital products in agile or iterative environments.
• Proven ability to translate user and stakeholder needs into requirements.
• Strong facilitation and workshops experience with diverse teams.
• Ability to use qualitative and quantitative data to inform decisions.
• Familiarity with public sector healthcare, education, or similar complex domains.

Responsibilities

• Lead discovery and delivery phases, define product roadmaps, and run backlog refinement and sprint planning.
• Coordinate with designers, engineers, and delivery specialists to ship digital products.
• Engage with client stakeholders to align goals, manage expectations, and report progress and risks.
• Champion user-centered design and contribute to improving product practices and digital capability.

Skills

Product management

Backlog ownership

Roadmap development

Cross-functional

Stakeholder management

Data-informed decisions

Public sector familiarity

Remote collaboration

Discovery work

User-centered design

Digital maturity

Tools

Jira

Analytics tools

Job description

Product Manager - Permanent

Who we are:

Create/Change is a forward-thinking organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.

We typically deliver complex transformations within the Gov/ public sector on public facing issues spanning across multiple areas such as Healthcare, education, and justice.

Team members collaborate remotely, leveraging digital tools to co-create solutions with clients and stakeholders. Create/Change values inclusive practices, continuous learning, and practical innovation that leads to measurable outcomes for end users.

What we are looking for:

This is a full-time, Product Manager role responsible for driving the delivery of impactful digital products for public sector and large institutional clients. The Product Manager will own and prioritise product backlogs, translate user and stakeholder needs into clear requirements, and collaborate with multidisciplinary teams, including designers, engineers, and delivery specialists.

Day-to-day responsibilities include leading discovery and delivery phases, defining product roadmaps, running backlog refinement and sprint planning, and making data-informed decisions based on user research and metrics. The role involves frequent engagement with client stakeholders to align on goals, manage expectations, and communicate progress, risks, and outcomes. The Product Manager will also champion user-centered design, contribute to continuous improvement of product practices, and help build digital capability within client organisations.

Skills required to successfully apply:

• Product management skills, including backlog and roadmap development & ownership,and delivering outcomes in agile or iterative environments.

• Experience working closely with cross-functional teams (e.g., engineering, design, delivery, and user research) to define and deliver digital products.

• Strong stakeholder management and communication skills, including facilitating workshops, leading client conversations, and aligning diverse viewpoints.

• Ability to use qualitative and quantitative data, user research, and analytics to inform decisions and measure product impact.

• Familiarity with public sector, healthcare, education, or similarly complex domains, or a strong interest in learning how these environments operate.

• Comfortable working remotely with distributed teams

• Comfortable balancing the conflicting needs and priorities of Waterfall governance with iterative delivery

• Experience with discovery work, problem framing, and defining clear problem statements and success metrics.

• Commitment to inclusive, user-centered practices and an interest in building digital maturity and capability within client organizations.

• Ensures the design and delivery of products are accessible and safe for all users, and mitigates for unintended harm

In return we offer up to £65,000 per annum plus benefits