Product Manager - Payments

Perseus Group; Wallingford; On-site; GBP 65,000 - 95,000; Full time

Job summary

Gladstone Software, part of Jonas Software, is seeking a Product Manager to lead our payments platform initiative. You will translate business and customer needs into clear priorities and work with engineering to deliver value within ambitious timelines.

The role requires experience in product management, Agile teams, and strong stakeholder management, with a commercial mindset focused on customer value. AI tools are encouraged to enhance research, planning and communication.

Qualifications

• Experience in a Product Manager, Product Owner or similar software product role.
• Track record of delivering software products to demanding timescales.
• Strong planning, organisational and dependency management skills.
• Experience working closely with Agile software development teams.
• Excellent communication and stakeholder management skills.
• Confidence working with third-party suppliers and influencing without direct authority.
• A commercial mindset with a strong focus on customer value.
• The ability to stay organised, solve problems and make informed decisions in a fast-moving environment.
• Experience of payments, financial services or transactional platforms is a strong preference.

Responsibilities

• Drive the delivery of a strategic payments investment, balancing ambitious timescales with quality, collaboration and customer outcomes.
• Build strong relationships across Product, Engineering, Commercial, Finance and Customer Success.
• Contribute to and help shape the product backlog and roadmap, balancing customer needs, commercial priorities and technical considerations.

Skills

Product management

Agile development

Stakeholder management

Communication

Supplier management

Customer value focus

Job description

Job Description: Product Manager - Payments

Company Overview Gladstone has been transforming leisure management software for over 40 years. Our platforms power bookings, memberships and payments for councils, universities, trusts and leisure operators across the UK and Ireland. We're investing heavily in the future of our products, and we're looking for a Product Manager to lead one of our most important strategic programmes. Your initial focus will be our payments platform, delivering improvements that enhance the customer experience and support business growth. You'll thrive in this role if you enjoy bringing order to complexity, building alignment across teams, and turning ambitious plans into successful delivery.

Key Responsibilities

Product Delivery Drive the delivery of a strategic payments investment, balancing ambitious timescales with quality, collaboration and customer outcomes. Work closely with engineering teams to translate business and customer needs into clear priorities. Proactively identify, manage and communicate delivery risks, project dependencies and critical paths to keep delivery on schedule. Navigate the practical realities of payments delivery, including working with payment service providers and gateways, compliance and regulatory considerations, and how pricing models translate into technical and commercial decisions.

Stakeholder Management Build strong relationships across Product, Engineering, Commercial, Finance and Customer Success. Coordinate delivery with third-party development partners, influencing outcomes without direct authority. Provide clear, regular communication to stakeholders throughout delivery. Encourage collaboration across the business to ensure successful adoption of new products and features.

Product Management Contribute to and help shape the product backlog and roadmap, working closely with the Head of Product. Balance customer needs, commercial priorities and technical considerations. Measure success through customer adoption, commercial outcomes and realised business value, not simply releasing software.

What You'll Need to Succeed

Experience in a Product Manager, Product Owner or similar software product role. A track record of delivering software products to demanding timescales. Strong planning, organisational and dependency management skills. Experience working closely with Agile software development teams. Excellent communication and stakeholder management skills. Confidence working with third-party suppliers and influencing without direct authority. A commercial mindset with a strong focus on customer value. The ability to stay organised, solve problems and make informed decisions in a fast-moving environment. Experience of payments, financial services or transactional platforms is a strong preference for this role, given its focus on our payments platform.

At Gladstone, we believe AI should be part of every Product Manager's toolkit. We encourage our teams to use AI responsibly to improve research, analysis, planning, documentation and communication, helping us deliver better products, faster. We're looking for people who are curious about new technology and continually explore better ways of working.

Business Unit

Gladstone Software

Scheduled Weekly Hours

37.5

Number of Openings Available

1

Worker Type

Regular

Company Site

http://www.gladstonesoftware.co.uk

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the SP/TSX 60 Index.

Is This You ?

Gladstone is a software company, based in the UK, that provides business critical management software to the fitness and leisure market. A thought leader in this market for over 35 years, we pride ourselves on being innovative with our software to meet the changing industry needs. We partner with operators and owners of leisure centres, sports facilities, universities and health clubs across the UK and Ireland. Over 400 customers and 30,000+ users rely on our software to manage membership, bookings, check-in, security, point of sale and business intelligence every day. Millions of members and beneficial from our products by joining, booking and making payments via the web, smartphones or through self-service kiosks twenty-four seven. Our aim is to deliver software that provides a complete multi-channel experience for the leisure industry, to maximise sales revenue and create operational efficiency for our customers.

Gladstone Software is an Equal Opportunity Employer

If you need special arrangements for a disability at any stage of the application process or want more information on our Equal Opportunities Policy, please contract HR at [e-mail] or call 01491 201010. Gladstone Software is part of a CSI Group of Companies.