Product manager- Loyalty

JR United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An innovative scale-up is seeking a passionate Product Manager to lead their Loyalty product offering. In this hands-on role, you will take ownership of the loyalty program, crafting a seamless membership experience that enhances customer engagement and retention. You will develop a strategic roadmap, prioritize product opportunities, and leverage customer insights to drive growth. If you thrive in an agile environment and are eager to create products that resonate with customers, this position is perfect for you.

Qualifications

• 4+ years in product management, 2+ years in loyalty or subscription products.
• Strong analytical skills to translate data insights into strategies.

Responsibilities

• Own the end-to-end loyalty product experience, from strategy to delivery.
• Develop a clear product vision and roadmap, aligning with business goals.

Skills

Product Management

Customer Engagement

Data Analysis

Stakeholder Management

Agile Methodologies

Job description

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Futureheads are partnered with a fast growing scale-up and they are now looking for another Product Manager to lead the Loyalty product offering.

You will take full ownership of the loyalty programme, from strategy and roadmap to delivery and ongoing optimisation. Your goal is to deliver a seamless membership experience that drives customer engagement, retention, and repeat visits.

This is a hands-on role, focused on creating products that customers love.

Key Responsibilities

• Own the end-to-end loyalty product experience, managing the full customer lifecycle: acquisition, engagement, retention, and churn prevention.
• Develop and execute a clear digital product vision and roadmap, including opportunity sizing, stakeholder alignment, resource planning, and delivery oversight.
• Identify and prioritise product opportunities that align with business goals and drive growth.
• Maintain a deep understanding of customer motivations, behaviours, and needs through qualitative and quantitative research.
• Collect and analyse customer feedback across digital and physical touchpoints to inform product development.
• Manage continuous product development within an agile framework, ensuring rapid iteration and delivery.

Skills & Experience

• Minimum 4 years’ experience in product management, with 2 years in loyalty, rewards, or subscription products. Experience in entertainment or hospitality sectors is a plus but not required.
• Proven success in leading complex product initiatives and delivering measurable business outcomes, particularly in conversion optimisation.
• Strong analytical skills with the ability to translate data insights into actionable strategies and roadmaps.
• Experience working in agile teams, applying iterative and data-driven approaches to product development.
• Excellent communication and stakeholder management skills, capable of influencing cross-functional teams.