product manager for payments and transfers

Moneybox; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Moneybox ищет опытного менеджера продукта для ведения дорожной карты Payments & Transfers и улучшения клиентского опыта в рамках гибридного режима работы в Лондоне. Ваша роль включает взаимодействие с командами инженерии и дизайна, анализ показателей и формирование требований.

Опыт в финтех и регуляторной среде будет преимуществом. Компания предлагает возможность работать в Core Product Team и развивать продукты для роста благосостояния клиентов.

Qualifications

• Минимум 3 года опыта в продакт-менеджменте, создание цифровых клиентских сервисов
• Сильное чувство клиента и продуктовый суждение, умение превращать потребности в опыт
• Умение анализировать данные, исследования и клиентские инсайты для принятия решений
• Опыт работы с инженерией и дизайном над требованиями и реализацией продукта
• Хорошие коммуникативные навыки и управление стейкхолдерами
• Опыт в регулируемой среде, доверие клиентов и риск-менеджмент

Responsibilities

• Владение и поддержка дорожной карты Payments & Transfers, приоритеты по потребностям клиента и целям продукта
• Определение требований к продукту, пользовательских историй и критериев приемки
• Сотрудничество с инженерией и дизайном на протяжении доставки и устранение препятствий
• Улучшение опыта платежей: настройка платежей, переводы, взносы и отслеживание прогресса
• Контроль поведения продуктов и метрик для выявления возможностей улучшения
• Коммуникация приоритетов и результатов заинтересованным сторонам

Skills

Product Management

Customer focus

Data-driven decision making

Stakeholder management

Job description

Описание

Moneybox is a wealth management platform that helps people build wealth through saving and investing, buying their first home, and planning for retirement. Its Core Product Team develops platforms, intelligence, and propositions that help customers grow long-term wealth.

Задачи

• Own and maintain the Payments & Transfers roadmap, ensuring priorities align with customer needs, business goals, and product strategy
• Identify, frame, and prioritise customer problems using data, research, feedback, operational insight, and commercial context
• Lead product discovery by exploring customer needs, potential solutions, risks, dependencies, and success measures
• Define product requirements, user stories, acceptance criteria, customer outcomes, and success metrics
• Work with Engineering and Design throughout delivery, making trade-offs, unblocking decisions, managing scope, and ensuring high-quality customer experiences
• Improve the Payments & Transfers experience, including payment setup, transfers, contributions, progress tracking, and customer engagement, as well as supporting back-end operational systems
• Partner with Compliance, Legal, Operations, Marketing, Insight, and Customer Support to ensure product changes are compliant, operationally robust, clearly communicated, and designed for good customer outcomes
• Monitor product performance and customer behaviour to identify opportunities to iterate, optimise, and improve the experience
• Communicate priorities, progress, decisions, risks, trade-offs, and results to stakeholders

Требования

• At least 3 years of Product Management experience, ideally delivering digital customer experiences that improve conversion, engagement, retention, or customer understanding
• Strong customer and product judgement, with the ability to understand customer needs, break down complex problems, and turn them into useful product experiences
• Strong analytical skills and confidence using data, research, and customer insight to identify opportunities, define success metrics, and make evidence-led product decisions
• Experience working with Engineering and Design teams to define requirements, make trade-offs, and deliver customer-facing products
• Strong communication and stakeholder management skills
• Good judgement in regulated or complex environments, with an understanding of customer trust, risk management, and good customer outcomes
• High ownership, curiosity, a proactive approach, and willingness to build knowledge of pensions, retirement, and long-term financial planning
• Будет плюсом: Experience in fintech, financial services, wealth, payments, transfers, or another regulated environment; experience with experimentation, funnel optimisation, behavioural insight, or product-led growth

Условия

Hybrid policy includes 2 days from the London office and 3 days from home Visa sponsorship is unavailable, and overseas applications cannot be considered Offers are conditional on satisfactory pre-employment checks, including criminal record and adverse credit history checks; adverse financial history could affect suitability for the role Moneybox may retain unsuccessful applicants' details to notify them about suitable future vacancies