Product Manager, Digital Services — User‑Centred

National Highways; Bedford; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

National Highways is seeking a Product Manager within the Digital Services function to shape product strategy and deliver value across England’s transport network. You will partner with stakeholders, delivery teams, and users, applying Agile, user-centred design, and data-driven decision-making to ensure high-quality digital services.

The role involves owning the backlog, guiding discovery, and aligning with policy objectives while championing accessibility and service standards.

Qualifications

• Professional certifications such as Professional Scrum Product Owner, Scrum Master (Scrum.org / Scrum Alliance), or Kanban certification.
• Experience applying Agile practices, with the ability to select appropriate delivery approaches, encourage experimentation, and help teams measure and visualise outcomes to continuously improve ways of working.
• Strong user-centred mindset, able to use research and insight to represent user needs, prioritise work, and advocate for inclusive, accessible, and service-standard aligned products.
• Ability to make value-driven decisions by balancing effort, risk, and business value when prioritising roadmaps, while supporting investment decisions with data and stakeholder insight.
• Strong stakeholder, product, and strategic thinking skills, with experience building relationships, defining outcomes, and using performance data and KPIs to track success.

Responsibilities

• Define and maintain the product vision, strategy, and roadmap, ensuring alignment with user needs, policy objectives, and organisational priorities to deliver meaningful outcomes.
• Own and prioritise the product backlog using user research, data insights, and stakeholder input to ensure teams focus on delivering the highest-value work.
• Champion user-centred design, accessibility, and service standards, ensuring products are inclusive, compliant with GDS and DDaT guidance, and built around real user needs.
• Work collaboratively with delivery teams to provide clear product direction, define acceptance criteria, and enable continuous, iterative delivery of value.
• Build strong stakeholder relationships, using data and performance insights to support decision-making, manage risks and dependencies, and ensure alignment across teams and suppliers

Skills

Product Ownership

Scrum Master

Kanban Certification

Job description

National Highways is seeking a Product Manager within the Digital Services function to shape product strategy and deliver value across England’s transport network. You will partner with stakeholders, delivery teams, and users, applying Agile, user-centred design, and data-driven decision-making to ensure high-quality digital services.

The role involves owning the backlog, guiding discovery, and aligning with policy objectives while championing accessibility and service standards.