Product Manager - Customer Service Platform

United States Digital Space LLC; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

United States Digital Space LLC in London is seeking a Product Manager to shape the tools, channels, and foundational APIs that power our customer service platform.

You will improve advisor experience with intelligent tooling, define how customers reach support across channels, and reinforce the API layer that underpins our service ecosystem.

This role combines platform thinking with real human impact, helping advisors do their best work and improving how users experience the company.

Responsibilities

• Shape the tools, channels, and foundational APIs that enable advisors to deliver fast, effective, and empathetic support at scale.
• Improve the advisor experience through intelligent tooling.
• Define how customers reach support across channels.
• Strengthen the API layer underpinning our service ecosystem.
• Bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience the company support.

Job description

The Subscriptions Mission builds and evolves the company's subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of the company while enabling the business to scale efficiently and responsibly.

the company's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.

You'll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience the company support.