Product Manager, Customer Experience

Modulr Finance Limited; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An exciting opportunity awaits in a fast-growing FinTech scaleup, where you will lead product management efforts focused on enhancing customer experience. This role involves collaborating with diverse teams to design and launch innovative front-end products that cater to various industry verticals. You will play a pivotal role in shaping the product vision and strategy while ensuring that user experience remains at the forefront. Join a dynamic environment that values experimentation and continuous improvement, and be part of a team that is dedicated to making a significant impact in the embedded payments space. If you are passionate about product management and eager to drive change, this role is for you!

Benefits

Share Options Incentive Scheme

Company Bonus

Benefits pot - £1000

33 days holiday + birthday off

Learning Opportunities

Company-wide events

Great workspace

Bike to work scheme

Qualifications

• Proven experience in product management with a focus on front-end products.
• Strong background in user experience design and stakeholder collaboration.

Responsibilities

• Lead product discovery, design, and launch plans for front-end products.
• Collaborate with cross-functional teams to deliver high-quality products.

Skills

Product Management

User Experience Design

Stakeholder Management

Analytical Skills

Team Leadership

Communication Skills

Education

Bachelor's Degree

Tools

Product Design Tools

Analytics Software

Job description

• Are you curious, excited by experimentation and always looking for a better way of doing things?
• Do you want to keep learning and developing whilst getting hands-on experience delivering for a FinTech scaleup in the embedded payments space?
• Do you want to have the opportunity to lead product and user experience activities across an exciting range of industry verticals with a rapidly growing customer base?

If so, we would love to hear from you!

We are one of the fastest-growing payments businesses in the UK and Europe and are looking to hire ambitious, and value-adding talent. The Product Manager, Customer Experience is a key role within the product team and will play a critical role in driving the success and evolution of our products for a range of industry verticals.

About Us:

At Modulr, our vision is a world where all businesses are powered by embedded payments.

Modulr enables thousands of businesses, from SMEs to Enterprises, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.

We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability also enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance and Investment & Wealth.

We are deeply integrated into the payments ecosystem. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA and SWIFT. We are principal issuing members of Visa and Mastercard across the UK and Europe.

Our regulatory permissions and governance structure underpin our business. We are regulated as an Electronic Money Institution (EMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Modulr now has over 400 employees globally across offices in London, Edinburgh, Amsterdam and Mumbai.

Modulr Values:

• Build the extraordinary and go that extra mile.
• Own the opportunity: be passionate and proud of the time you invest.
• Move at pace: reach your goals faster with us supporting you each step of the way.
• Achieve it together: work as a team, collaborating with other Modulites.

The Role:

The Product Manager for Customer Experience will be responsible for product discovery, design, build and launch plans for existing and new front-end led products (across desktop and mobile). You will develop products for customers across a variety of target industry verticals in the UK and Europe.

The role is part of the Customer Experience team within Product. The team is a core part of Modulr and works cross-functionally with technology, sales, marketing, ops and compliance functions to deliver on our go-to-market objectives by designing and building products our customers love. This role reports into Product Director and as part of your remit, you will have the opportunity to work with a dedicated technology delivery team.

Key Responsibilities:

• Accountable for discovery, development, delivery, and ongoing management of their products.
• Work closely with the executive to define the product vision, strategy and roadmap, ensuring this is clearly documented and communicated to the wider business.
• Working with product designers to set out and optimise User Experience (UX) design of products.
• Provide day-to-day guidance, coaching and development for the team to execute high-quality deliverables including but not limited to product designs and specifications, that address business requirements.
• Epic and user story definition including clear acceptance criteria.
• Be accountable for the delivery of the roadmap for all workstreams.
• Ensure scalable ways of working with the engineering function to prioritise requirements and deliver at pace each sprint.
• Ensuring end-to-end delivery of products, ensuring all implications on teams across the business are understood and managed ahead of go-live.
• Ensuring internal documentation and functional product collateral is created and maintained.
• Actively develop and manage relationships with key payments schemes, standards bodies, and suppliers.
• Accountable for the ongoing, overall performance of all products across the business and assess the performance against pre-defined metrics.
• Accountable for understanding costs and working with the wider team to input into pricing strategies.
• Responsible for regularly communicating updates on progress, ensuring any issues are pro-actively managed.

About You:

You will have a track record of delivering results in a fast-moving business where complexity and ambiguity is the norm. Excellent stakeholder management and collaboration is essential to being successful in this role.

• A stellar track record in product marketing (including design and hands-on execution) driven by curiosity, experimentation and continuous enhancement.
• Strong track record with solid experience in product management with focus on delivering front-end (desktop and mobile) products.
• Background and experience in User Experience design of complex front-end products (dashboards, workflow setup and execution) highly desirable.
• Preference for experience within the payments industry with a focus on B2B models. We will consider SaaS and B2B technology backgrounds with strong community building experience.
• Exceptional analytical skills and attention to detail.
• Experience developing and leading a high-performing team.
• Ability to work independently, balancing multiple priorities that may change frequently.
• Strong analytical skills and attention to detail.
• Experience managing third parties, preferably payment schemes.
• Outstanding communication skills, able to manage internal and external stakeholders at all levels.
• Be able to operate at a range of levels – both in terms of big picture strategic thinking, thought leadership and getting into the data and analysis.

What Can Modulr Offer You:

You’ll be part of a cross-disciplinary team(s), with co-workers located in London, Edinburgh, Amsterdam and/or Mumbai. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale. Our culture and values put you first and are about investing in your future.

• Share Options Incentive Scheme
• Company Bonus - the more successful we are together, the more company bonus we offer.
• Benefits pot - £1000 towards a variety of benefits for you to choose (including healthcare, dental etc), Perkbox (freebies and discounts!), plus access to season ticket loans.
• 33 days holiday (including bank holidays) + your birthday off - choose which days you take off to relax and/or spend time with loved ones.
• Learning Opportunities – on joining Modulr you will embark on our onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But, we don’t want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels, platforms and buddy allocation to allow you to grow and develop in Modulr.
• Modulr All hands - join your colleagues for our company-wide events throughout the year.
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state-of-the-art offices located in all four locations – London, Edinburgh, Amsterdam and Mumbai.
• Bike to work scheme

ModInclusion:

We believe that by seeing Modulr, and the world, from all sorts of angles, we can make life better for all. We want you to know that the things that make you, you — like your identity, age, ability, and background — are things that we will always celebrate and support with open arms. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from anyone and everyone.

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