Product Manager - Customer Experience

London Borough of Havering; Greater London; Hybrid; GBP 57,000 - 62,000; Full time

Job summary

An established industry player is seeking a dynamic Product Manager to lead product strategy and development. This role involves collaborating with IT and business stakeholders to ensure product requirements are met while managing the product lifecycle. The ideal candidate will have proven experience in product management, strong leadership skills, and the ability to navigate complex challenges. With a hybrid working model, this position offers flexibility and the opportunity to make a significant impact on product delivery and user satisfaction. Join a forward-thinking organization committed to excellence and innovation.

Qualifications

• Proven experience in product management and leading cross-functional teams.
• Ability to perform complex activities involving technical, financial, and quality considerations.

Responsibilities

• Developing and maintaining a comprehensive product strategy and roadmap.
• Managing the product backlog and working with agile development teams.
• Leading the planning, development, and launch of new products and features.

Skills

Product Management

Leadership Skills

Risk Management

Communication Skills

Business Acumen

Education

Degree or equivalent work experience

Job description

Grade 10 - £57,663 - £61,980 pa

About the Job

The main duties and responsibilities of this role are:

1. Developing and maintaining a comprehensive product strategy and roadmap.
2. Leading the planning, development, and launch of new products and features.
3. Collaborating closely with IT, business stakeholders, and users to gather and prioritize product requirements, ensuring their needs are understood and addressed.
4. Managing the product backlog and working with agile development teams to deliver high-quality solutions.
5. Defining and tracking key product performance indicators and using data to drive decision-making.
6. Acting as the primary point of contact for product-related inquiries and communications.
7. Ensuring product compliance with Havering UX and EA standards, as well as industry standards, regulations, and best practices.
8. Assessing the readiness levels of business users regarding upcoming changes, identifying gaps, and creating action plans to address them prior to go-live.
9. Supporting the user community during transitions and change management, including communication and risk assessment.
10. Managing risks associated with proposed changes to minimize impact on services.
11. Leading, motivating, and developing team members, and facilitating communication regarding expectations, progress, and performance.

About You

Experience:

The ideal candidate will possess:

• A degree or equivalent work experience.
• Relevant certifications based on skill requirements.
• Proven experience in product management and leading cross-functional teams.
• Experience managing product lifecycles and contributing to policy and strategy development.
• Ability to perform complex activities involving technical, financial, and quality considerations.
• Deep expertise in relevant specialisms and understanding of their impact on the broader business.
• Knowledge of industry developments and technological impacts.
• Business acumen regarding organizational activities, suppliers, partners, competitors, and clients.
• Strong leadership skills and risk management capabilities.
• Excellent communication skills for articulating objectives to both technical and non-technical audiences.

This role involves hybrid working, combining remote and office-based work, with face-to-face engagement as needed.

Please view the Job Profile here.

For an informal discussion, contact [e-mail].

The closing date for applications is 22nd May 2025, but the vacancy may close early if interest is high.

You will be notified of the outcome. Interview dates will be confirmed.

For assistance with your application, contact the Recruitment Helpdesk at 01708 432770.

Additional Information

We promote equality and encourage applications from all backgrounds. Our recruitment process is anonymized to ensure fairness.

The London Borough of Havering is committed to safeguarding children, young people, and vulnerable adults. Successful applicants working with these groups may require a DBS check.

Please attach a supporting statement (no more than two A4 sides) explaining how you meet the role criteria, ensuring all personal information is removed from uploaded documents.