Product Manager (CRM and Customer Journey)

Utilita Energy; Chandler's Ford; Remote; GBP 60,000 - 69,000; Full time

Job summary

A leading software company focused on the energy and utilities sectors is seeking a Product Manager for CRM and customer journey enhancement. This remote role involves a blend of product management, market research, and customer insights to drive product success. The ideal candidate will contribute to a dynamic team dedicated to innovation and client satisfaction, with numerous benefits and career growth opportunities offered from day one.

Benefits

Bonus scheme

Career progression opportunities

25 days annual leave plus bank holidays

Pension scheme with employer contribution

Tickets to outdoor events and gigs

Access to mental wellbeing resources

Paid volunteering day annually

Healthcare scheme

Death in service benefit

Employee Assistance Programme

Qualifications

• Experience managing CRM product systems and customer journeys.
• Accountability for product outcomes and value viability.
• Competitor analysis experience and opportunity identification.

Responsibilities

• Work with the customer team to modernize current products and manage new ones.
• Monitor product performance to inform the roadmap.
• Conduct market research to identify opportunities and threats.

Skills

Product Management

CRM Systems

Customer Journey

Market Research

Competitive Analysis

Job description

Title: Product Manager (CRM and Customer Journey)

Department: Procode IT

Location: Remote / Chandler's Ford

Salary: £60,466 to £68,185 + 15% Bonus Scheme

Are you an experienced Product Manager with a background in CRM products and the customer journey?

If so, this could be the role for you!

About us

We are a dynamic software company established in 2006, focused on helping the energy and utilities sectors improve customer experience and reduce costs through smarter process automation.

We value curiosity about the future of technology and a drive to deliver excellent solutions for customers.

We offer a diverse and inclusive workplace, aiming to showcase the best in everyone and enable you to be your best.

Our promise is to put customers at the heart of everything we do, with a passionate team making customer-centric decisions.

What does this role involve?

• Working closely with the customer team to modernise current products and services, as well as managing new products.
• Being responsible for the value and viability risks of a product and accountable for its outcomes.
• Monitoring product performance to inform the roadmap and owning product backlogs, prioritising business needs.
• Conducting market research and competitive analysis to identify opportunities and threats.
• Gathering customer insights to inform product decisions.

Who are we looking for?

• Experience in commercial Product Management of CRM systems and customer journeys.
• Willingness to take accountability for product outcomes.
• Experience in competitor analysis and opportunity identification.
• We champion diversity and an inclusive culture where you can be your authentic self.

Benefits - available from day one!

• Bonus scheme comprising personal and company elements.
• Career progression opportunities.
• 25 days annual leave plus bank holidays.
• Pension scheme with 4% employer contribution on a 5% employee contribution.
• Tickets to major outdoor events and gigs.
• Access to mental wellbeing resources via the Unmind App.
• Paid volunteering day annually and fundraising opportunities.
• Healthcare scheme including dental, eye care, and diagnostics.
• Death in service benefit of twice your annual salary.
• Employee Assistance Programme offering counselling, legal, financial advice, and a GP line.

The Luxion Group includes Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd, and Canary Care Global Ltd.