Product Manager - Billing & Payments

Miro Group; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Miro Group is seeking a Product Manager for Billing & Payments to optimize their subscription engine and enhance customer payment experiences. The role involves defining product roadmaps, collaborating with various teams, and driving revenue growth through effective billing strategies. Ideal candidates will have a strong background in SaaS product management and excellent collaboration skills.

Benefits

Competitive equity package

Health insurance for you and your family

Lunch, snacks and drinks provided in the office

Wellbeing benefit and WFH equipment allowance

Annual learning and development allowance

Opportunity to work for a globally diverse team

Qualifications

• 3+ years experience managing technical software products.
• Ability to understand complex technical architectures.
• Excellent collaboration skills.

Responsibilities

• Define and own the product roadmap.
• Scale and optimize billing systems.
• Collaborate with cross-functional teams.

Skills

SaaS product management

Collaboration

Data analysis

Education

Bachelor's degree in relevant field

Job description

The Billing and Payments team is a part of Miro Monetization sub-stream. We work to ensure the stability of our automatic recurring payments integrations and explore new opportunities for revenue growth, cost reduction, as well as help Miro be compliant with financial regulations and industry standards. As a recurring subscription business, this role is crucial to Miro and customer lifetime value.

About the Role

At Miro, product development is an extremely collaborative effort between engineering, design, and analytics, so we are seeking an individual who communicates exceptionally well and wants the team to succeed. As the owner of our subscription engine, you'll have a direct impact on how customers make payments, how we partner with key payment processors and how the subscriptions are being managed. We use Stripe for processing payments, and the goal is to ensure that the payment flow works as frictionlessly as possible.

You will be responsible for driving the roadmap for the billing services that Miro relies on for revenue, including payments optimization, developing product requirements, overseeing execution for our subscription management and internal billing admin system. You’ll work with internal stakeholders across engineering, legal, tax, partnerships, finance, and product.

What you’ll do

• Define and own the product roadmap, aligning it with business objectives and customer needs.
• Scale and optimize our billing system to drive new revenue and support Miro’s global growth.
• Develop seamless, automated recurring billing and checkout experiences.
• Collaborate closely with Finance, Tax, Marketing, Partnerships, Product, and Engineering teams.
• Leverage data insights to enhance UX, eliminate friction, and reduce support tickets.

What you’ll need

• A proven track record in SaaS product management.
• 3+ years experience managing technical software products or working on systems related to subscription management, revenue recognition and recurring billing.
• A passion for elevating the best-in-class billing and payment experience for a global customer base.
• Ability to understand complex technical architectures and map data flows between dependent systems. Capable of making meaningful contributions to high-stakes discussions on billing architecture.
• Excellent collaboration skills to thrive alongside our talented, multidisciplinary team.
• The expertise to develop and execute a robust payments roadmap and strategy.
• And of course, the readiness to enjoy a vibrant, fun, and innovative work environment.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

02. Hiring Manager

The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

03. Skill Assesment

An interactive presentation to see your skills in action, based around a particular case study or business problem.

04. Meet the Team

Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.