Product Manager, AI-Powered Support Experience

Wise; Shefford; On-site; GBP 75,000 - 93,000; Full time

Job summary

Wise in London is seeking a Product Manager to own the customer-facing support experience. You’ll lead the roadmap for FAQ, Self Services and the Wise Assistant, collaborating with Designers, Researchers and Engineers to rebuild the support journey from first principles.

You’ll ship AI-powered conversational experiences and run iterative experiments to improve resolutions, reduce customer effort, and drive measurable improvements in automation and satisfaction.

Qualifications

• Strong customer empathy and experience shaping consumer journeys.
• Data-savvy with SQL or Python.
• Familiar with LLM-powered insights and workflows.
• Experience working with designers to shape thoughtful customer experiences.

Responsibilities

• Lead the FAQ, Self Services & Wise Assistant roadmap.
• Partner with Design/Research/Engineering to rebuild the support experience from first principles.
• Design and run A/B experiments; ship AI-powered experiences that resolve customer intents.

Skills

Product design

Data analysis

SQL

Python

LLM

Design thinking

Job description

Wise in London is seeking a Product Manager to own the customer-facing support experience. You’ll lead the roadmap for FAQ, Self Services and the Wise Assistant, collaborating with Designers, Researchers and Engineers to rebuild the support journey from first principles.

You’ll ship AI-powered conversational experiences and run iterative experiments to improve resolutions, reduce customer effort, and drive measurable improvements in automation and satisfaction.