Product Manager

Costa Coffee; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Tax-advantaged pension

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Job summary

Costa Coffee is seeking a Product Manager to shape product vision and roadmaps for IoT-enabled machines, working with engineers and partners across the business. You will translate goals into user stories and help build a high-performing team culture, blending technical complexity with real-world customer experiences.

This role offers hybrid working in a tech-forward environment within our Support Centre, moving to a new tech hub in Loudwater High Wycombe in 2027 to enhance collaboration and

Qualifications

• Relevant experience in a digital, technology, or product-related role.
• Interest in connected devices, IoT, or digital platforms.
• Strong communication and collaboration skills.
• Analytical mindset; able to work with data and spot trends.
• Familiarity with using data and research to inform decisions (e.g. Excel, GA, Looker, or equivalent tools)

Responsibilities

• Support the Product team in shaping product vision, roadmaps, and priorities.
• Translate high-level goals into well-defined user stories and tasks.
• Work with engineers, operations, and external partners to ensure clear communication and alignment.
• Gather and summarise customer feedback, research, and insights to inform product decisions.
• Collaborate with peers to build an inclusive, supportive, and high-performing team culture.

Skills

Digital product experience

IoT interest

Strong communication

Analytical mindset

Data-driven decisions

Tools

Excel

GA

Looker

Job description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Product Manager there’s never been a better time to join.

We are looking for someone at the start of their Product Manager journey, and this is a great opportunity if you want to build experience in product management in a technically complex, real-world environment, working on IoT-enabled machines that serve millions of customers every day.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perkshere: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Product Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll:

• Support the Product team in shaping product vision, roadmaps, and priorities.
• Translate high-level goals into well-defined user stories and tasks.
• Work with engineers, operations, and external partners to ensure clear communication and alignment.
• Gather and summarise customer feedback, research, and insights to inform product decisions.
• Collaborate with peers to build an inclusive, supportive, and high-performing team culture.

Who you are

It’s your unique ingredients we’re interested in:

• Relevant experience in a digital, technology, or product-related role
• Interest in connected devices, IoT, or digital platforms
• Strong communication and collaboration skills
• Analytical mindset; able to work with data and spot trends
• Familiarity with using data and research to inform decisions (e.g. Excel, GA, Looker, or equivalent tools)

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our technology product team in Loudwater High Wycombe in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

Location

Davies Way
Wooburn Green
England
HP10 9QR
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ My local Costa store appealed to me as a place to work because of the people employed there.”

“ Verity-Rose LinconGlobal Operational Excellence Delivery Retail & Franchise CoE