Product Manager

Pluxee; Milton Keynes; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Pluxee is a global player in employee benefits and engagement, seeking a Senior Product Owner to drive the product roadmap and backlog. You will partner with engineering and design teams to deliver value across mobile and web platforms, while maintaining strong stakeholder collaboration and clear user stories.

You will help define metrics, prioritise initiatives, and ensure timely delivery through iterative sprints in a hybrid Milton Keynes environment.

Qualifications

• 5+ years of digital product ownership or related roles.
• Experience with customer-facing applications and digital ecosystems.
• Strong backlog management and ability to write clear user stories.
• Experience collaborating with cross-functional teams and stakeholders.

Responsibilities

• Partner with the Head of Product to deliver the agreed product roadmap.
• Own and manage the product backlog with clear prioritisation.
• Write high-quality user stories and acceptance criteria.
• Collaborate with engineering and design throughout sprint lifecycles.
• Participate in agile ceremonies including planning, stand-ups, reviews, and retrospectives.
• Break down roadmap initiatives into well-scoped increments.
• Triages and prioritises user-reported issues with support and engineering.
• Drive resolution through the sprint process and communicate timelines.
• Identify patterns in user feedback and translate into product improvements.
• Define and track success metrics to inform prioritisation.

Skills

Digital product ownership

Agile delivery

Stakeholder management

Microsoft 365

CMS platforms

Tools

Analytics platforms

Customer engagement solutions

CMS platforms

Job description

Pluxee

Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

YOUR NEXT CHALLENGE

Responsibilities:

• Partner with the Head of Product to deliver the agreed product roadmap


• Own and manage the product backlog, ensuring clear prioritisation aligned to business goals


• Write high-quality user stories and acceptance criteria to support efficient delivery


• Work closely with engineering and design throughout the sprint lifecycle to ensure timely delivery


• Actively contribute to agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives


• Break down roadmap initiatives into well-scoped, deliverable increments

User support & issue resolution

• Triage and prioritise user-reported issues with customer support and engineering


• Ensure issues are clearly defined and added to the backlog where appropriate


• Drive resolution through the sprint process, balancing new delivery with improvements


• Communicate clearly with stakeholders on status, timelines, and outcomes


• Identify patterns in user feedback and translate them into product improvements

Product insights & continuous improvement

• Gather and synthesise user feedback, product data, and stakeholder input


• Support discovery efforts to refine and improve features


• Define and track success metrics to inform prioritisation and iteration

YOU ARE A MATCH IF...

Education and Experience

• 5+ years of experience in digital product ownership, application ownership, digital operations, platform management, or IT business partnership roles.


• Experience managing digital platforms, customer-facing applications, portals, websites, mobile applications, or digital ecosystems.


• Experience working in matrix and cross-functional environments with business and technical stakeholders.


• Strong experience managing backlogs and writing clear, actionable user stories


• Comfortable balancing multiple priorities in a fast-paced environment

Skills & Certifications:

• Good understanding of digital platforms, customer journeys, operational governance, and service management.


• Experience with Agile delivery, product lifecycle management, digital analytics, or customer experience management is considered an advantage.


• Strong stakeholder management, prioritisation, communication, and coordination skills.


• Familiarity with digital tools, CMS platforms, analytics platforms, or customer engagement solutions is a plus.


• Proficiency in Microsoft 365 and collaboration/project management tools is required.

Languages:

• Fluent English

Working Conditions:

• Hybrid - Milton Keynes

Competencies:

• Digital Product Management


• Customer Experience Management


• Service Delivery Management


• Stakeholder Relationship Management


• Governance and Compliance Management

The interview process

• Video call with Talent Acquisition Partner


• Video call with the hiring manager and a member of the team


• Inperson discussion with Hiring Manager and a member of the team


• Video call with HR

What to expect at Pluxee

• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalised experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.


• A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!


• An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are a given