Product Manager

Manchester City FC; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

26 days annual leave

Private healthcare

Dental cover

Annual discretionary bonus

Health Cash Plan

Employee Assistance Programme

Company pension

Life assurance

Free on-site parking

Breakfast and lunch on-site

Cycle to work

Stadium tour discounts

City+ subscription

Job summary

Manchester City FC is seeking a Product Manager to lead non-match day experiences. You’ll own products from discovery through launch and ongoing improvement, using customer insight and analytics to identify opportunities and shape viable solutions for fans and visitors.

Based at our Manchester HQ, this hybrid role requires coordinating with Product, Design and Tech teams to translate strategy into clear requirements, backlog priorities and measurable improvements across attractions, conferencing

Qualifications

• Experience managing products from discovery through launch and optimisation.
• Strong communication with Product Design and Engineering/Technology teams.
• Ability to translate strategic objectives and customer needs into clear product requirements.
• Practical understanding of agile delivery and backlog prioritisation.

Responsibilities

• Own and prioritise the product backlog and roadmap across non-match day experiences.
• Collaborate with Design and Technology to validate feasibility and delivery plans.
• Use analytics and customer feedback to inform roadmap priorities and product evolutions.
• Coordinate stakeholders across functions to ensure aligned delivery and operational readiness.

Skills

Product lifecycle management

Agile product delivery

Stakeholder management

Requirement writing

Data-driven decision making

Cross-functional collaboration

Job description

Location: Manchester, GB

Full Time / Part Time: Full Time

Contract Type: Permanent

Based at Manchester City's HQ, this full-time permanent role will shape and grow the products that bring fans and visitors closer to the Club beyond match day. Working 37.5 hours per week in a hybrid model, you will guide products from discovery through launch, optimisation and ongoing evolution across attractions, conferencing and events, including opportunities connected with the new Medlock development.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within Manchester City Operations, our Product team helps create meaningful experiences for supporters, visitors, partners and customers. The non-match day product pillar spans the Stadium Tours, Museum, Roofwalk, conferencing and events, as well as new experiences linked to the developing Medlock site. This is an opportunity to own a broad portfolio across both digital and physical customer journeys.

The Role

This Product Manager role focuses on non-match day experiences. You’ll manage products through their full lifecycle, from early discovery and concept development to delivery, launch and ongoing improvement. Using customer insight, analytics and commercial context, you’ll identify opportunities, shape viable solutions and improve how people experience the Club beyond match day. You will use customer insight, analytics and commercial context to help identify opportunities, shape viable solutions and improve how people experience the Club beyond match day.

You will own and prioritise the product backlog, translating strategic objectives and customer needs into clear requirements, user stories, acceptance criteria and delivery plans. Working closely with Product Design and Technology, you will support feasibility assessment, coordinate testing and user acceptance, and help ensure products are operationally ready and prepared for launch.

The role brings together colleagues across Product, Design, Technology, Commercial, Fan Experience, Operations and Data. You will create alignment across different perspectives, monitor product performance and customer behaviour, and use evidence and feedback to guide roadmap priorities, product evolution and improvements to customer experience and commercial performance.

What You’ll Bring

• Experience managing products across the full lifecycle, from discovery through launch and optimisation.
• Experience working closely with Product Design and Engineering or Technology teams to shape feasible, scalable solutions.
• Ability to translate strategic objectives and customer needs into clear product requirements and delivery plans.
• Practical understanding of agile product delivery and backlog prioritisation.
• Experience coordinating stakeholders across multiple business functions to support aligned delivery.
• Ability to use data, customer insight and structured problem-solving to evaluate performance and inform product improvements.

Why Choose Us

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.

Manchester-based employees also benefit from free on-site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs.

You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.