Product Manager

Exclaimer; London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Join a leading global SaaS provider as a Product Manager, where you will shape product strategy and collaborate with engineering and commercial teams. This role offers the chance to impact customer satisfaction and drive product innovation in a dynamic environment.

Benefits

Remote / Hybrid working

Healthcare

Life insurance

6 weeks - work anywhere option per year

Employee Assistance program

Contributory retirement savings plan

Opportunities for training & development

Great team and culture

Discounts portal

Income protection Insurance

Qualifications

• Proven experience as a Product Manager in B2B SaaS.
• Strong technical acumen with email technologies.

Responsibilities

• Plan improvements to client-facing parts of signature application.
• Collaborate with teams to deliver impactful work.
• Conduct research on emerging technologies and trends.

Skills

Product Management

Technical Acumen

Communication

Collaboration

Prioritization

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Product Manager

Department: Product

Employment Type: Permanent - Full Time

Location: UK - London

Description

Your new company

A tech scale up with Big Plans...

When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

Not Heard of us ?

We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.
We're looking for a strategic and technically strong Product Manager to join our Core Services team, which powers Exclaimer's ability to process over 2,000 emails per second. You'll own the product strategy for email platform connectivity and customer implementation options-building reliable, scalable solutions that directly impact our growth and customer satisfaction.

This role sits at the intersection of engineering, product, and commercial teams, ensuring alignment on cross-team initiatives and long-term platform goals. You'll collaborate closely with Core Services and Platform Engineering, coordinate with other Product Managers, and work with Support and Commercial to maintain performance standards and shape a future-ready roadmap.

If this sounds like the opportunity for you, come and join us at Exclaimer and play your part in the latest chapter of our 23-year history.

Key Responsibilities

• Plan improvements to client facing parts of signature application experience in Outlook Add-In in collaboration with engineers, customer facing teams and other product teams.
• Collaborate with your Team Lead, Engineering Manager and engineers to prioritise and deliver impactful work.
• Deliver technical improvements to Exclaimer's integration into customer mail flow.
• Consider new innovative ways of supporting customer needs in Core product including alternative ways of getting employee data into Exclaimer, changes to email delivery process and evaluate business opportunities of integrating with different email providers beyond Microsoft and Google.
• Analyse customer implementation and usage trends to identify new opportunities and provide reliable service.
• Collaborate with Support to ensure high levels of customer satisfaction and product performance.
• Work closely with your Director of Product on priority alignment to the product strategy.
• Present insights, progress and plans to Product & Technology and the wider business, including C-level and Senior Management team.
• Balance legacy transformation work with live business priorities.
• Conduct research to identify emerging technologies and industry trends that can enhance product functionality and performance.

Skills Knowledge and Expertise

• Proven experience as a Product Manager, preferably in B2B SaaS or infrastructure-heavy environments.
• Strong technical acumen, with the ability to deeply understand and communicate system-level requirements-experience with email technologies or email delivery processes is a plus.
• Comfortable making evidence-based decisions, using data, user research, and experimentation to guide product direction.
• Adept at working closely with engineering teams and translating product needs into clear, actionable technical requirements.
• Strong communicator who can bridge the gap between technical and non-technical stakeholders, aligning teams around shared goals.
• Experience developing product strategy in mature or complex product areas, with the ability to identify opportunities for innovation and improvement.
• Skilled at prioritization and roadmap planning.
• Collaborative mindset with a track record of working effectively across multiple product and engineering teams, especially in enabling roles or platform teams.
• Capable of bringing strategic product thinking to highly technical challenges, balancing long-term vision with short-term execution.
• Familiarity with agile development practices and the ability to lead teams through ambiguity and change.

Benefits

We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

• Remote / Hybrid working
• Healthcare
• Life insurance
• 6 weeks - work anywhere option per year
• Employee Assistance program
• Contributory retirement savings plan
• Opportunities for training & development
• Great team and culture
• Discounts portal
• Income protection Insurance
• Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.