Product Manager

University of the Arts London; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

University of the Arts London is seeking a Product Manager to join the CRM Services team, owning key CRM products and shaping a data‑driven relationship management strategy across staff and students, alumni and partners. You will drive user‑centric improvements, partnering with Salesforce, Maximizer and cross‑functional teams to deliver measurable outcomes.

The role supports a transformation of how the university engages, with a focus on intuitive experiences and scalable digital services that

Qualifications

• Experience managing digital products through their lifecycle using discovery, user insight and data to prioritise roadmaps.
• Experience working with a diverse range of stakeholders and external partners to deliver digital products and services.
• Experience on user-centred products, understanding user behaviours and improving journeys.
• Experience with Agile/Scrum and other software/product development methodologies.
• Knowledge of enterprise technology and HE environment is advantageous.

Responsibilities

• Lead the roadmap of improvements to the core CRM system Salesforce and other CRM systems.
• Own key products and initiatives improving how staff manage relationships with students and others.
• Work with multidisciplinary teams and stakeholders to shape priorities and deliver measurable outcomes.
• Contribute to the evolution of the CRM Services roadmap within the university.

Skills

Discovery

User insight

Data-driven roadmaps

Stakeholder management

Agile & Scrum

CRM systems knowledge

Tools

Salesforce

Maximizer

Job description

Product Management is an evolving discipline within Digital & Technology at UAL, supporting the next step in our journey towards product management and user-centric design. Over the last two years we have been scaling our capabilities, shifting focus from a technology and project-centric approach to the design of intuitive, positive user experiences, and optimised digital services that can scale to support the ambitious growth outlined in our strategy.

As a Product Manager within the CRM Service, you will take ownership of key products and initiatives that directly improve how staff manage relationships with students and others across the University. This team is responsible for CRM systems that staff rely on every day - from enquiry management for prospective students, to disability support to enable student learning, through to building lifelong relationships with alumni and industry partners.

You will lead the roadmap of user-focussed improvements to our core CRM system Salesforce plus other specialist CRM systems, including Maximizer. Working closely with multidisciplinary teams, stakeholders and partners, you will shape priorities, deliver measurable outcomes, and contribute to the evolution of the overall service roadmap.

In this recruitment round, we are seeking a Product Manager to join our CRM Services team at an exciting time of transformation, as we shape and embed a relationship management strategy across the university to build a connected, data-driven ecosystem that strengthens engagement with students, alumni and partners. This is an opportunity to make a meaningful impact within a values-driven organisation committed to creativity, inclusion and social purpose.

Experience

• Experience managing and continuously improving off-the-shelf digital products through their lifecycle, using discovery, user insight and data to prioritise and refine roadmaps.
• Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services.
• Experience of working on user-centred products, including understanding user behaviours and improving user journeys.
• Experience of Agile and Scrum, as well as other software and product development and delivery methodologies.
• A broad understanding of enterprise technology and how digital products operate within complex organisations; experience or knowledge of this within a Higher Education environment would be advantageous.
• Demonstrable experience of driving and championing new ways of working while bringing people along with you.