Product Manager

LiveScore Group; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Company bonus

Flexible working

Private healthcare

Family leave

Gym membership

Travel loan

Life insurance

Pension plan

Virgin benefits

Socials

Job summary

LiveScore Group in London is seeking a Product Manager – Account & Identity to own the strategy and roadmap for the user registration, authentication and profile management journey. This role will balance customer needs, business goals and technical innovation to deliver a seamless, secure experience.

Collaborating with Engineering, Design and Compliance, you will translate complex requirements into precise user stories, manage the backlog and drive delivery across agile teams.

Qualifications

• Experience in product management or a customer operations domain.
• Understanding onboarding, authentication, identity verification or KYC.
• Experience operating in Agile delivery with cross-functional teams.
• Translate complex needs into clear product requirements.
• Strong stakeholder management and clear communication.
• Analytical mindset using data to inform prioritisation and decisions.

Responsibilities

• Develop and drive the Account & Identity product roadmap aligned with business objectives.
• Lead discovery, solution Definition, delivery and post-launch optimisation.
• Collaborate with Engineering, Design, and cross-functional teams for precise requirements.
• Manage and prioritise the Account & Identity backlog across delivery teams.
• Improve all touchpoints: registration, authentication, login and identity verification.
• Participate in agile ceremonies to facilitate delivery cycles.
• Work with Compliance, Operations and Customer Support on compliant journeys.
• Use insights and feedback to enhance user experience and efficiency.
• Identify risks and blockers and drive mitigation strategies.
• Support live issue prioritisation and performance improvements in the domain.
• Contribute to process improvements and agile methodology adoption.

Skills

Product management

Agile delivery

Stakeholder management

Data analytics

Onboarding & identity

KYC processes

Job description

Soho, London

Hybrid working: 3 days in the office Tues - Thurs

The Role

Ready to shape the digital front door for millions of sports fans? We're seeking a Product Manager – Account & Identity to join our Platform Product team and transform how our users register, authenticate, and manage their profiles. This pivotal role involves owning the strategy and roadmap for a critical customer journey, ensuring a seamless, secure, and intuitive experience while balancing customer needs, business goals, and technical innovation.

Product Manager – Account and Identity

We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

• Develop and drive the Account & Identity product roadmap, ensuring alignment with strategic business and customer objectives.
• Lead product initiatives from initial discovery and solution definition through to successful delivery and post-launch optimisation.
• Collaborate effectively with Engineering, Design, and cross-functional stakeholders to define precise product requirements, user stories, and acceptance criteria.
• Manage and prioritise the Account & Identity backlog, ensuring clear communication and synchronisation across delivery teams.
• Champion improvements across all customer touchpoints, including registration, authentication, login, and identity verification.
• Actively participate in agile ceremonies, such as backlog refinement and sprint planning, to facilitate efficient delivery cycles.
• Partner with Compliance, Operations, and Customer Support to maintain simple, secure, and compliant customer journeys.
• Leverage customer insights, analytics, and operational feedback to identify and action opportunities for enhancing user experience and efficiency.
• Proactively monitor and resolve delivery risks, dependencies, and blockers to ensure smooth project progression.
• Support the prioritisation of live issues and optimise product performance within the Account & Identity domain.
• Contribute to the continuous improvement of product processes, documentation standards, and agile methodologies.
• Grow your technical understanding of Platform capabilities and enhance your Product Management expertise through ongoing learning.
• Stay informed on relevant industry trends, customer expectations, identity technologies, and emerging AI opportunities.

Skills, Knowledge And Experience

• Demonstrated experience within Product, Customer Operations, Compliance, KYC, or a similar customer-focused domain.
• A clear understanding of customer onboarding, authentication, identity verification, or Know Your Customer (KYC) processes.
• Experience operating within Agile delivery environments and collaborating with diverse, cross-functional teams.
• Ability to translate complex customer, operational, and business needs into clear and actionable product requirements.
• Strong stakeholder management and communication skills, adept at engaging both technical and non-technical audiences.
• An analytical mindset, capable of utilising data and insights to inform prioritisation and product decisions.
• A curious and proactive approach to building technical understanding through close collaboration with Engineering teams.
• A genuine passion for crafting intuitive customer experiences and continuously improving digital products.

What can we offer?

• Company Performance Bonus
• Flexible Working Agreements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Giving you access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials