Product Manager

Southern Housing; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Southern Housing seeks a Product Manager for MRI Housing Enterprise and DMS (Swordfish) to own product improvements across the service landscape. Based in London with hybrid working, you will ensure products deliver value and align with digital strategy.

You will collaborate with Data, Transformation, Technology teams, define requirements, manage backlogs, and champion agile delivery to improve resident and colleague experiences.

Qualifications

• Proven experience in product management or ownership in an agile environment.
• Understanding of embedding digital ways of thinking in public services.
• Experience leading cross-functional teams and delivering changes quickly.
• Excellent communication, collaboration and engagement skills.
• Proficiency with JIRA or similar tools.

Responsibilities

• Define vision and strategy for products.
• Lead development and delivery of product roadmaps.
• Collaborate with Product Owners to define requirements and backlogs.
• Champion agile methodologies and scrum practices.
• Create user stories, backlogs, and delivery plans.
• Work in multidisciplinary teams using agile principles.
• Monitor product performance, risks and change programmes.
• Manage Product Owners and Digital officers, fostering user-centred design.
• Build relationships with stakeholders to inform decisions.
• Communicate progress to the business.
• Monitor outcomes, timelines, and budgets.
• Identify opportunities to improve processes and experiences.

Skills

Product management

Agile methodologies

JIRA

Stakeholder engagement

User stories

Cross-functional teams

Communication

Tools

Swordfish DMS

MS Dynamics 365 (CRM)

Housing Systems

Job description

We're looking for a motivated and capable person to join our team as a Product Manager for MRI Housing Enterprise and Document Management System (Swordfish) At Southern Housing, we are committed to delivering innovative, customer-focused services that improve outcomes for our residents and colleagues. This role plays a vital part in supporting our Data and Digital Products Strategy and helping us achieve our strategic ambitions.

Reporting to the Head of Product Innovation, you'll be responsible for owning and delivering product improvements across our systems and service landscape, ensuring products deliver value for users and support organisational objectives. You'll work closely with Data, Transformation, Technology, Service Design, Change and operational teams to ensure product development aligns with business priorities and delivers meaningful outcomes.

Your day-to-day responsibilities will include:

• Defining the vision and strategy for your products
• Leading the development and delivery of product roadmaps, ensuring priorities align with organisation objectives and user needs.
• Collaborating with Product Owners and stakeholders across the business to define requirements, prioritise backlogs and translate service design into effective product solutions.
• Champion agile methodologies and ensure scrum practices are embedded across product teams.
• Creating and managing user stories, product backlogs and delivery plans to support successful implementation and continuous improvement.
• Working within multidisciplinary teams to ensure products are delivered using agile principles and best practice.
• Monitoring product performance, managing risks and supporting the successful delivery of change programmes that improve services for residents and colleagues.
• Manage the Product Owners and Functional Consultants / Digital officers and where relevant other resources, fostering a culture of user-centred design and agile delivery.
• Build strong relationships with product stakeholders to ensure product decisions are well-informed and supported.
• Communicating progress to the business.
• Monitor performance and ensure products meet agreed outcomes, timelines, and budgets.
• You'll also contribute to continuous improvement by identifying opportunities to enhance processes, improve user experiences, embed agile ways of working and support innovation across the organisation.

This role is based at our main office in London - Farringdon with hybrid working arrangements available and agreed with your manager. Occasional travel across Southern Housing locations may be required to support business needs.

What you'll need

• Proven experience in product management or ownership, including engaging end users in refining and delivering backlogs in an agile environment
• Clear understanding of how to embed digital ways of thinking and working in public service organisations
• Experience leading or working in cross-functional teams and releasing product changes and improvements to end users at pace.
• Excellent communication, collaboration and engagement skills
• Proficiency or understanding of JIRA or similar tools
• Experience with MRI Housing Enterprise formally known as Orchard Housing, DMS (Swordfish), MS Dynamics 365 (CRM), B2C customer platforms (contact centre, digital apps), Housing Systems. - Desirable

About the team

You'll be part of the Data and Digital Products Team, working together to deliver large-scale business change, digital transformation and service improvements across Southern Housing.

This is an exciting opportunity to play a key role in shaping the future of Southern Housing's products and services. You'll have the opportunity to work on high-profile transformation initiatives, influence product direction, and help deliver innovative solutions that make a real difference to our residents and colleagues.