Product Manager

Healthxchange; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Healthxchange in the United Kingdom is seeking a Product Manager to shape and lead transformation initiatives across the business. You will work with senior stakeholders to translate objectives into analysis, design, delivery and adoption, ensuring changes deliver measurable value across Technology, Operations, Customer Service, Commercial, Finance and Pharmacy.

The role combines business analysis, project leadership and change management, driving cross-functional programmes from inception

Qualifications

• Experience leading business transformation initiatives.
• Strong business analysis and requirements gathering skills.
• Proven project or programme management experience.
• Experience delivering organisational change and driving adoption.
• Process mapping and process improvement experience.
• Strong facilitation and workshop leadership capability.
• Ability to influence and challenge constructively at all levels.
• Strong written and verbal communication skills.
• Evidence of delivering measurable business improvements.
• Experience within healthcare, e-commerce, retail, distribution or logistics.
• Experience in a PE-backed or high-growth organisation.
• Familiarity with Lean, Six Sigma or process improvement methodologies.

Responsibilities

• Work with stakeholders to understand business objectives, challenges and desired outcomes.
• Analyse current business processes, systems and operating models.
• Facilitate workshops and requirements gathering sessions.
• Define future-state processes and operating models.
• Produce process maps, business requirements and impact assessments.
• Assess risks, dependencies, costs and expected benefits.
• Support the development of business cases and implementation plans.
• Translate strategic objectives into practical delivery programmes.
• Lead cross-functional business and technology initiatives from inception through implementation.
• Develop and maintain delivery plans.
• Coordinate activities across departments and teams.
• Manage project risks, issues and dependencies.
• Ensure initiatives remain aligned to agreed objectives and business priorities.
• Provide regular reporting and updates to senior stakeholders.
• Escalate delivery risks and decisions appropriately.
• Drive accountability across stakeholders and workstreams.
• Develop and execute change and adoption plans.
• Ensure the organisation is prepared for upcoming changes.
• Lead stakeholder engagement activities across all levels of the business.
• Design and coordinate communication plans.
• Identify and address resistance to change.
• Support managers and teams through periods of operational change.
• Define and coordinate training requirements where appropriate.
• Ensure new processes and ways of working become embedded.
• Support business leaders in redesigning and improving operational processes.
• Simplify and standardise ways of working across the organisation.
• Reduce manual effort, duplication and inefficiency through better process design.
• Support automation and technology-enabled improvements.
• Promote a culture of continuous improvement.
• Ensure processes remain scalable as the business grows.
• Define measurable success criteria for transformation initiatives.
• Track progress against expected business outcomes.
• Monitor adoption levels and operational performance following implementation.
• Identify gaps between expected and actual benefits.
• Recommend corrective actions where required.
• Ensure investments deliver measurable value to the organisation.

Skills

Stakeholder engagement

Business analysis

Project/program management

Process mapping

Facilitation/workshop leadership

Change management

Communication skills

Cross-functional collaboration

Lean/Six Sigma exposure

Job description

Package: Competitive + annual discretionary bonus

About The Role:

The Product Manager is responsible for shaping, leading and embedding transformation initiatives across Healthxchange. Working directly with senior stakeholders, the role takes agreed improvement opportunities from concept through analysis, design, delivery and adoption, ensuring change delivers measurable business value. The role combines business analysis, project leadership, process improvement and change management capability. It will lead initiatives spanning both Technology and wider business functions, working closely with teams across Operations, Customer Service, Commercial, Finance, Pharmacy and Technology. Success will be measured not simply by delivering projects, but by achieving sustained business outcomes and ensuring new ways of working are successfully adopted across the organisation.

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

Responsibilities:

• Work with stakeholders to understand business objectives, challenges and desired outcomes.
• Analyse current business processes, systems and operating models.
• Facilitate workshops and requirements gathering sessions.
• Define future-state processes and operating models.
• Produce process maps, business requirements and impact assessments.
• Assess risks, dependencies, costs and expected benefits.
• Support the development of business cases and implementation plans.
• Translate strategic objectives into practical delivery programmes.
• Lead cross-functional business and technology initiatives from inception through implementation.
• Develop and maintain delivery plans.
• Coordinate activities across departments and teams.
• Manage project risks, issues and dependencies.
• Ensure initiatives remain aligned to agreed objectives and business priorities.
• Provide regular reporting and updates to senior stakeholders.
• Escalate delivery risks and decisions appropriately.
• Drive accountability across stakeholders and workstreams.
• Develop and execute change and adoption plans.
• Ensure the organisation is prepared for upcoming changes.
• Lead stakeholder engagement activities across all levels of the business.
• Design and coordinate communication plans.
• Identify and address resistance to change.
• Support managers and teams through periods of operational change.
• Define and coordinate training requirements where appropriate.
• Ensure new processes and ways of working become embedded.
• Support business leaders in redesigning and improving operational processes.
• Simplify and standardise ways of working across the organisation.
• Reduce manual effort, duplication and inefficiency through better process design.
• Support automation and technology-enabled improvements.
• Promote a culture of continuous improvement.
• Ensure processes remain scalable as the business grows.
• Define measurable success criteria for transformation initiatives.
• Track progress against expected business outcomes.
• Monitor adoption levels and operational performance following implementation.
• Identify gaps between expected and actual benefits.
• Recommend corrective actions where required.
• Ensure investments deliver measurable value to the organisation.

Requirements:

• Experience leading business transformation initiatives.
• Strong business analysis and requirements gathering skills.
• Proven project or programme management experience.
• Experience delivering organisational change and driving adoption.
• Process mapping and process improvement experience.
• Strong facilitation and workshop leadership capability.
• Ability to influence and challenge constructively at all levels.
• Strong written and verbal communication skills.
• Ability to work across multiple initiatives simultaneously.
• Evidence of delivering measurable business improvements.
• Experience within healthcare, e-commerce, retail, distribution or logistics.
• Experience in a PE-backed or high-growth organisation.
• Familiarity with Lean, Six Sigma or process improvement methodologies.