Product Manager

FRESH.; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

FRESH. in Central London is seeking a high‑performing Product Manager for a growing hospitality SaaS startup. You’ll work closely with design and engineering to shape the roadmap, translate customer feedback into MVPs, and deliver high‑impact releases across top priority features.

With 2–3 years of SaaS PM experience, you’ll be commercially minded and customer‑driven, experienced in working with engineers, designers, and customer facing teams to ship measurable product impact.

Qualifications

• 2–3 years product management experience at a SaaS startup.
• Ideal candidate will be more commercially minded than technical.
• Experience in hospitality, wellness, fitness, or memberships is a plus.
• Excellent product discovery and user research skills.

Responsibilities

• Talk to users and collaborate with Customer Success, Support and Sales to identify where the product helps most.
• Use customer feedback and data to decide what’s worth building and why.
• Work with engineering and design to take ideas from problem to impactful release.
• Help shape the product roadmap and explain the thinking behind priorities.
• Improve product processes and remove inefficiencies.

Skills

SaaS product management

User research

Cross-functional teamwork

Job description

We're looking for a high performing up and coming Product Manager for a growing SaaS hospitality SaaS start up. the platform helps teams handle bookings, payments and the operational work behind a great guest experience whilst also driving revenue growth and business efficiency.

After a successful $30M Series A, they're accelerating expansion. They've process +$1bn in transactions, operate in 40+ countries World wide and scaling aggressively in the US.

You’ll get close to customers, work directly with design and engineering, and work across the highest priority surfaces.

What you’ll be doing

• Talking to users and working with Customer Success, Support and Sales to understand where the product can help most.
• Using customer feedback and data to decide what’s worth building and why
• Working with engineering and design to take ideas from a messy problem through to a impactful release.
• Helping shape the product roadmap and explaining the thinking behind your priorities.
• Improving product processes, identifying and removing inefficiencies

Who we're looking for

• 2–3 years product management experience at a SaaS startup.
• Ideal candidate will be more commercially minded than technical
• Ideal industry experience: hospitality, wellness, fitness, memberships
• You’ve worked closely with engineers and designers, shipped product demonstrable impact
• External customer facing experience, excellent product discovery and user research skills
• Strong execution skills, you know how to run a highly efficient cross functional team
• Lead with empathy and highly collaborative.

The practical bits

Central London, 3 days a week in the office Mon-Wed

Weekly team lunch and regular socials

If you’re a PM who wants more room to contribute while still learning from a close product and engineering team, we'd love to hear from you.

Unfortunately no sponsorship is required for this role. Must have right to work in the UK.