Product Manager

Metro Bank (UK); Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Healthcare

Pension scheme

Life assurance

Colleague discounts

Hybrid working

Job summary

Metro Bank is seeking a Product Manager for Relationship Management in Holborn, Greater London. You will lead the customer-facing proposition and own the backlog for the named Relationship Manager experience, partnering with engineering and risk teams to deliver secure, compliant solutions.

Strong stakeholder skills and knowledge of Consumer Duty are essential. You will drive customer outcomes, measure adoption and engagement, and collaborate across product, technology, operations and control

Qualifications

• Experience as Product Manager, Product Owner or similar role in financial services.
• Proven ability to define and launch customer-facing propositions.
• Experience delivering in regulated environments with requirements refinement.
• Strong backlog refinement, planning and stakeholder alignment skills.
• Familiarity with modern digital platforms, APIs and system integration.

Responsibilities

• Lead the definition and build of the customer-facing proposition with a digitally enabled relationship.
• Own the product backlog and delivery roadmap for the named Relationship Manager experience.
• Translate strategy into squad-level outcomes, priorities and acceptance criteria.
• Prioritise work balancing customer value, business impact, feasibility, risk, and Consumer Duty.
• Act as primary product manager for the squad ensuring momentum on allocation, provisioning, and networking initiatives.
• Collaborate with Engineering, Architecture, Operations, Risk and Compliance to ensure viable, secure solutions.
• Define and track success metrics like outcomes, adoption, engagement and performance.
• Manage dependencies across squads and escalate conflicts when needed.
• Use insights to redefine journeys based on data and feedback.

Skills

Product management experience

Backlog management

Stakeholder alignment

Agile delivery

Regulatory awareness

APIs & digital platforms

Effective communication

Risk awareness

Job description

Product Manager - Relationship Management

Team Products

Location Holborn

County Greater London

Ref # POS_18121

Closing Date 16-Oct-2026

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

As we shape the next chapter of our growth, we're reimagining what a modern, relationship-led bank can be. This is a rare opportunity to join a business that is thinking boldly about its future, challenging traditional ways of working and creating the foundations for long-term success. We're looking for people who are energised by ambition, excited by possibility and motivated by the opportunity to help shape what comes next.

• Lead the definition and build of the customer-facing proposition, giving customers a direct, digitally enabled relationship with their named relationship colleague
• Own the product backlog and delivery roadmap covering the customer-facing named Relationship Manager experience
• Translate the domain and platform strategy into clear squad-level outcomes, priorities, and acceptance criteria
• Prioritise work by balancing customer value, business impact, delivery feasibility, technical health, and regulatory requirements including Consumer Duty compliance
• Act as the primary product manager for the squad, making timely trade-offs to maintain delivery momentum on allocation, provisioning, and business networking initiatives
• Partner closely with Engineering, Architecture, Operations, Risk, and Compliance to ensure solutions are viable, secure, and compliant
• Define and track success metrics such as customer outcomes, adoption, engagement with financial and industry Insights, and operational performance
• Actively manage dependencies across other squads and escalte risks or conflicts where r equired
• Use customer insights, data, and operational feedback to redefine the journeys

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Experience working as a Product Manager, Product Owner or similar role combined with a strong understanding of core banking products and customer journeys
• Proven experience defining and building customer-facing proposition from concept through to launch
• Demonstratable experience delivering products or features in a regulated and complex environment, utilising agentic capability to expedite requirement gathering and refinement
• Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions
• Familiarity with modern digital platforms, APIs, and system integration concepts, particularly customer-facing apps, entitlement/subscription events, and AI/LLM interfaces
• Exposure or familiarity with agentic tooling would be desirable, particularly for AI-driven chat triage and routing
• Awareness of regulatory, risk, and control considerations in financial services, including Consumer Duty and vulnerability-signal handling
• Understanding of agile delivery models and how product management operates within t hem
• Excellent communicator who clearly articulates priorities, trade-offs, and outcomes while effectively influencing and collaborating across product, technology, operations, and control functions
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!