Product Manager

Forge Holiday Group Ltd; Chester; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid & flexible working

33 days holiday

Birthday day off

Pension scheme

Health/mind support

Job summary

Forge Holiday Group Ltd in Chester is seeking a Product Manager - Managed Services to shape the future of owner success across the group. You will define the vision and roadmap for owner services and managed offerings, and collaborate with product, engineering, data science and commercial teams to deliver valuable products.

You will lead discovery, development, launch and optimisation, focusing on AI-powered experiences and metrics such as revenue, retention and lifetime value.

Qualifications

• Proven track record of delivering roadmaps and market-ready products.
• Ability to measure outcomes and business impact.
• Experience with service-based, marketplace or B2B2C products.

Responsibilities

• Define vision, strategy and roadmap for owner services.
• Lead discovery, development, launch and optimisation.
• Collaborate with engineering, data science and commercial teams.
• Shape AI-powered service discovery experiences.
• Grow recurring revenue and owner lifetime value.

Skills

Product strategy

Roadmapping

Data-driven decision making

Stakeholder management

AI-powered capabilities

Tools

Fabric

Databricks

Snowflake

BigQuery

Job description

Product Manager

Chester

Cheshire

GB

CH1 1

Any

Join Forge Holiday Group as a Product Manager - Managed Services!

We're looking for a Product Manager - Managed Services to join our Product team and shape the future of owner success across Forge Holiday Group. If you're passionate about building products and services that create commercial value, solve real customer problems and leverage AI to drive innovation, we'd love to hear from you.

• 37.5 hours per week, Monday to Friday
• Part of our Product Management - Owner team
• Reporting to Head of Product

What you'll be doing:

• Define the vision, strategy and roadmap for owner services and managed offerings
• Build products and services that help owners maximise performance and profitability
• Lead products through discovery, development, launch and optimisation
• Shape AI-powered service discovery and recommendation experiences
• Define commercial models, growth opportunities and success metrics
• Own key KPIs including recurring revenue, owner retention and lifetime value
• Use experimentation, analytics and owner
  feedback to drive decision-making
• Improve service delivery across Forge platforms, integrations and ecosystems
• Partner with Product, Engineering, Data Science, Commercial and Customer Success teams
• Identify opportunities to create scalable, revenue-generating managed services
• Monitor service quality, adoption and owner experience performance
• Deliver innovative solutions that create competitive advantage across the Group

What you'll bring:

• Extensive Product Management experience across complex products or services
• Strong product strategy, roadmap planning and outcome measurement expertise
• Experience building and scaling service-based, marketplace or B2B2C products
• Strong commercial acumen and data-driven decision-making skills
• Experience working closely with Engineering, Data and cross-functional teams
• Excellent stakeholder management, communication and influencing skills
• Understanding of APIs, integrations and service-based architectures
• Experience using AI-powered capabilities, recommendations or intelligent automation
• A customer-focused mindset with a passion for delivering measurable outcomes

Standout experience:

• Travel, hospitality, property technology, ecommerce or fintech experience
• Holiday parks, short-term rentals or property management platforms
• AI/ML operationalisation, experimentation frameworks or feature engineering
• Experience with Fabric, Databricks, Snowflake or BigQuery
• Building managed services or owner-focused commercial products

Benefits:

• 33 days holiday (+ up to 5 extra with long service)
• Option to purchase additional holiday days
• A day off for your birthday
• Two paid volunteering days per year
• Enhanced parental leave
• Hybrid & flexible working
• Health cash plan, wellbeing discounts and 24/7 mental health support
• Exclusive discounts on holiday stays for you, family and friends
• Pension scheme with employer contributions
• Long service awards and company events

We're committed to diversity, inclusion and creating a workplace where everyone can thrive.

Ready to shape the future of owner success?

Join Forge Holiday Group and help build the products, services and AI-powered experiences that make a real difference.