Product Lead – HR

Metropolitan Police; Kilburn CP; On-site; GBP 64,000 - 78,000; Full time

Job summary

Metropolitan Police is seeking a Lead Product professional to own the HR product roadmap, driving delivery across core HR, Recruitment, Pay & Reward, and Health & Well Being solutions. You will lead a team of analysts and collaborate with internal and external developers, delivering value to frontline services.

The role focuses on aligning product strategy with business needs, managing stakeholder expectations, and delivering scalable HR technology across the organisation.

Qualifications

• 5 years product management or functional experience with at least 2 within HR Systems.
• Experience as a product manager, functional lead or owner within internal product space.
• Understanding of SaaS based solutions supporting back office services like Oracle ERP HCM Cloud useful

Responsibilities

• Be primary point of contact for stakeholders ensuring clear communication and alignment on product vision and progress.
• Manage and support your team of functional SMEs to deliver agreed outcomes set against your roadmap.
• Align with peers to ensure consistent approach across the Met
• Define and prioritise product features and be able to prioritise through extensive collaboration and negotiation supported by outcomes and value.
• Analyse data (evidence) including customer feedback to understand the pain points and frustrations to drive out improved experience that gain the right outcomes.

Skills

Product management

HR systems

People management

Tools

Oracle ERP HCM Cloud

Job description

Salary: The starting salary is £71,121, which includes allowances totalling £3,009.

The salary is broken down as £68,112 basic salary, which will increase annually until you reach the top of the scale £72,953. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location

Kilburn

Background to the Role

Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, delivers modern user centric end to end solutions and provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations.

MBS will help every person and supplier working with the Met by:

• Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos;
• Designing end-to-end services, building them the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered; and
• Providing easy-to-use interfaces and ‘one-touch’ services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows.

This is an exciting time to be part of MBS – we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met. The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London.

The role will rely on building good relationships, utilising your knowledge / experience, and managing internal and external SMEs to deliver real value and change for the organisation. An understanding of Oracle Cloud and its suite if tools across all areas of HR is key as well as being able to bring experience around other HR systems.

Key Responsibilities

The Met Leadership have approved the design and implementation of a centralised service delivery model (Met Business Services – MBS), to replace functional services with business services, breaking down silos and building end-to-end services around user requirements. The initial scope of the MBS model will be MPS Commercial, Finance and HR scope of services functions with the flexibility and scalability of bringing additional new services into it.

A key enabler of the MBS led transformation is the implementation of a new “Products” Capability within Met Business Services.

The MBS Head of Products will oversee the Finance, Commercial, Supply Chain and User Experience Product teams, and drive the delivery of these solutions. We are now looking for a an experienced product person to take on the Lead Product role for HR, which incorporates core HR, Recruitment, Pay & Reward and Health & Well Being solutions.

The role holder will own their Product roadmap, which is created and maintained through extensive collaboration with the Head of Product and the other product teams.

As part of the role, you will have responsibility of a team of product analysists who will be subject matter experts for your products capable of making functional changes to the product as well as working with 3rd parties to deliver the outcomes

What does the average day look like? Your core duties will include (but are not limited to):

• Be primary point of contact for stakeholders ensuring clear communication and alignment on product vision and progress.
• Manage and support your team of functional SMEs to deliver agreed outcomes set against your roadmap.
• Align with peers to ensure consistent approach across the Met
• understanding and ability to make functional changes to the product as well as managed any SME’s or functional experts who will support you in your projects
• Supporting the operational teams in changes they may need to make including testing, change management etc.
• Define and prioritise product features and be able to prioritise through extensive collaboration and negotiation supported by outcomes and value.
• Analyse data (evidence) including customer feedback to understand the pain points and frustrations to drive out improved experience that gain the right outcomes.
• Understanding of the technology that supports the product.
• Work closely with development teams (internal and external) to support the product development
• Being able to document and presenting technology proposals/recommendations to the HoP that provide clear benefits and costs from which a decision can be made.
• Drive continuous improvement in technical solutions that supports New Met for London priorities.

Additional Information

This role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job.

Essential For The Role

Experience

• 5 years product management or functional experience with at least 2 within HR Systems
• Experience as a product manager, functional lead or owner preferably within internal product space.
• Understanding of SaaS based solutions supporting back office services like Oracle ERP HCM Cloud useful
• Public Sector is desirable; policing experience is desirable
• Understanding of project management of technology development and implementations
• Experience of managing a small team of individuals providing clear direction, support and resolution
• Understanding of shaping product strategy and product delivery capabilities.
• Experience in creating technology strategies and roadmaps aligned to business strategies
• Knowledge of public sector shared services and the challenges they face
• Managing a functional enhancements team.

Knowledge

• Understanding of SaaS based products
• Practical knowledge of core end to end services covering across HR teams
• Knowledge of public sector shared services and the challenges they face
• Knowledge of Oracle HCM Cloud technology supporting back office services
• Knowledge of operations of best-in-practice ERP and other industry leading HR platforms
• Detailed knowledge of product lifecycles processes including testing & change management

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.

As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If youneed any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.

Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.

Read our full disability confidence statement.